Service Representative Customer
Resume:
KARLA TORRES
El Paso, Texas 79902 ********@*******.***
SUMMARY OF QUALIFICATIONS
Hardworking, ambitious, driven individual with over 12 years’ experience in customer service and studying to pursue a career in Veterinarian Technician. Excellent interpersonal, and communication skills; quality driven and diligent with a “do it right the first time” approach. Attentive to detail and efficient in prioritizing, and managing multiple projects. Extensive knowledge in technical programs.
Core Competencies:
Medical Terminology
Telecommunications
Policies / Renewals
Customer Service
Administrative Procedures
Output Maximization
Troubleshooting Solutions
Radio Broadcasting
Quality Control
Tax Preparation
Computer Proficiency: Microsoft Office, 40 WPM
GUI Programming and MOD 4
EDUCATION
PIMA MEDICAL INSTITUTE, El Paso, Texas(Estimated,Graduation 2019)
Bel Air High School, El Paso, Texas
PROFESSIONAL EXPERIENCE 2021-2022
El Paso Texas Gas
Creating Accounts and addresses into the system
Creating Premises and mapping
Answering calls and helping clients
Customer Services Retention Team 2019 - 2021
Continuum El Paso
Keeping customer from canceling,billing,activating services
Using codes, and procedures
Empathy, building better customer foundation
CUSTOMER SERVICE REPRESENTATIVE 2013-2019
Full Beauty Brand El Paso, Texas
Responsible for acting as a liaison between customers and companies; assist with complaints, orders, errors, account questions, billing, cancellations, and other queries; clearly communicate and provide customer satisfaction.
Resolve customer complaints via phone, email, mail, or social media; contact to verify account information; greet customers warmly and ascertain issue or reason for calling; inform of product features and terms.
Suggest solutions when product malfunctions, handle product recalls, attempt to persuade customer to reconsider cancellation, inform of deals and promotions.
CUSTOMER SERVICE REPRESENTATIVE 2007 - 2013
GC Services El Paso, Texas
Ensures excellent service standards; responded efficiently to customer inquiries; maintained high customer satisfaction.
Worked for XM Radio and Apple
KARLA TORRES PAGE 2
PROFESSIONAL EXPERIENCE(Continued…)
CUSTOMER SERVICE REPRESENTATIVE
GC Services
Built sustainable relationships and trust with customer accounts through open and interactive communication; follow procedures, guidelines, and policies.
Provided, valid, accurate, and complete information by applying the correct methods and tools; meet personal and team sales quotas.
TAX PREPARER 2006 - 2006
Jackson and Hewitt El Paso, Texas
Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses; completed tax forms in accordance with policies and in compliance of legislation and regulations.
Applied federal, state, and local codes to ensure clients receive the maximum benefit permitted under the law of government.
Reviewed financial records such as income statements and documentation of expenditures; verify totals on past forms for accuracy; calculate and invoice for forms preparation fees.
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