Customer Service Office Project

THOMEKA RAY

Washington, DC ***** ********@*****.*** 202-***-****

Professional Experience

Giant Food, Marlow Heights, Maryland

Customer Service Manager June 2016 – Present

Supervise approximately 45 store staff associates daily, across various departments, which ensures customer satisfaction rates and store productivity rankings.

Supervise, train, and mentor junior sales associates to ensure positive and productive sales performances.

Deliver and execute training to sales associates for other Giant locations to assist with streamlining processes and procedures throughout the organization.

Conduct group trainings with store associates to teach Giant policies and procedures which assist with employee understanding and satisfaction.

Assists in managing and maintaining retail productivity outcomes of an estimated $2.5M, per month, in sales which positively affects the regional store rankings.

Maintains store inventory needs by tracking product surplus and deficits which ensures proper product movement.

Ensures financial and wire transfer compliance for Western Union which maintains a successful partnership.

Create customized written reports, using Microsoft Word and Excel, for upper level management.

Create and manage the staff shift schedule which assists in maintaining proper store staffing.

Address customers concerns and resolves all issues to maintain positive customer satisfaction which retains customers

Giant Food, Marlow Heights, Maryland

Operation/Bookkeeping Clerk December 2008 – June 2016

Maintained vital historical store documentation to track and file information for further use.

Secured necessary operational supplies which includes maintaining registers to ensure balancing.

Research all overages and shortages of all registers to balance all transactions.

Calculate and finalize transactions for state lottery which controls any financial discrepancies.

Giant Food, Marlow Heights, Maryland

Shift Supervisor September 2005 – December 2008

Execute opening and closing policies and procedures which ensures successful operations.

Supervise approximately 20 staff, per shift, on proper customer service and inventory procedures.

Answer customer questions and concerns pertaining to grocery products and store services.

Create relevant written communication with management by utilizing various Microsoft office suite programs.

Retail and Computer Skills

Microsoft Word Excel, Outlook, & Power Point

Customer Service Expert

Merchandising and Inventory Systems

Payroll and Time Management Systems

POS Systems

Vendor Management

Sales, Management and Marketing

Team Building Expert

Internet and Social media savvy

Education and Achievements

High School Diploma, Howard D. Woodson, Washington, DC Graduated June 1997

Leadership Staffer of the Year, Giant Food, Marlow Heights. MD Awarded 2003, 2010, 2016

Mock Auditor for District

Cashier Office Project Lead

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