Security Officer Customer Service
Resume:
JigneshKumar R. Patel
Jackson Heights. NewYork 11372
Mobile: +1-646-***-****
Email: ***********@*****.***
CAREER OBJECTIVES
Seeking a challenging position in Sales, Management department ensuring the effective functioning of the company and Security.
EDUCATION
● 1980 – 1990 Primary Education (B M Patel High School – Narsanda, India)
● 1990 - 1992 Higher Education (Bharat High School – Uttarsanda, India)
● 1992 – 1995 Bachelor of Science, Chemistry (J & J College of Science – Nadiad, India) SKILLS
● Learning agility and effective communication and writing skills
● Motivated team worker, goal orientated and exceptional interpersonal skills
● Effective time management skills
● Excellent focus and effective customer relations management (CRM) skills
● Experienced market analyst and monitoring market development
● Provide excellent customer service and ensure the security, safety, and well-being of all personnel, visitors, and the premises.
PROFESSIONAL EXPERIENCE
o Prosegur Service Group, Inc.
o Security Officer-Wheelchair Agent, LGA Airport, NY – ( June 2019 – presently )
● Provide excellent customer service and ensure the security, safety, and well-being of all personnel, visitors, and the premises.
● Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security/safety of premises.
● Circulate among visitors, patrons, and employees to preserve order and protect property.
● Remain alert and aware of surroundings.
● Monitor for irregular or unusual activity.
● Secure facility and designated areas.
● Provide assistance to customers, employees, and visitors in a courteous and professional manner.
● Enforce facility and company policies and procedures. Detect signs of intrusion and ensure the security of doors, windows, and gates. o Garrison Protective Service, Inc. New York. U.S.A o Security officer – ( April 2019 – May 2019 )
● Greet/ observe/ engage with customers
● Provide a strong/ professional presence and deter theft
● Remain alert and aware of surroundings.
● Monitor for irregular or unusual activity.
● Secure facility and designated areas.
● Circulate among visitors, patrons, and employees to preserve order and protect property o Jumbo Foam Mattress Industries Ltd, Kisumu. Kenya ( E.Africa ) o Depot Manager - Mombasa Branch ( Mar 2013 – Jan 2019 )
Reporting to management and submitting management reports.
Conducting orientation and induction ceremonies with the employees and educate them about the expectations of the firm and their duties
Providing feedback on the individual performance of the employees
Managing the organization’s budget and presenting analysis to the higher-level management.
Effective coordination between procurement and production department eliminating time loss on a production line.
o Jumbo Foam Mattress Industries Ltd, Kisumu. Kenya ( E.Africa ) o Head of Sales - (May 2011 – Feb 2013)
Developed strategies with clear objectives, targets, and effective measures
Interacted with colleagues and marketing supplies to build close working relationships.
Attaining sales targets, monitoring market developments, and providing solutions to customer demands
Preparation of daily activity log and monthly performance as an individual
Represented companies in different branding activities, corporate events, trade events, and marketing conferences.
o S.J Wholesale & Retail, Sondu, Kenya (E.africa)
o Entrepreneur – (June 2001 – Dec 2010)
Planned, directed, and controlled all functions of the company, monitored, and evaluated the performance of different departments.
Ensured the business developed an image in the market and offered the best products and services to the general public, monitored different marketing procedures, and ensured that they were profitable for the firm
Maximized profitability by streamlining operations cost-effectively
Raised adequate capital and efficiently allocated it to the appropriate operational areas. AREAS OF STRENGTH
Performance-based on corporate goals, vision, and strategies Success-oriented with excellent leadership and self-confidence Transparency building into trust and confidence with management Dominant self-motivatedAssistcourteously and professionally and steady personality, with great admiration for challenges and innovation of new concepts.
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