Data Entry Customer Service

KAYLA

KETELSEN

480-***-****

*************@*****.***

Chandler, AZ

Skills

Organized

Adaptable

Strong Worth Ethic

Honest and Professional

Drive to Expand Knowledge

CriƟcal Thinking

CollaboraƟon

EducaƟon

Arroyo Grande High School

2008 - Graduated General Studies

PIMA Medical InsƟtute

2015 - Associate’s Degree

Health Care Administrator

SoŌware Proficiency

MicrosoŌ Suite, including Word, Excel and

Power Point

Social Media plaƞorms, including LinkedIn,

Facebook, Instagram and Pinterest to

increase customer interacƟon.

ObjecƟve

AcƟvely seeking a customer oriented posiƟon where I can uƟlize my customer service and sales experience to increase customer saƟsfacƟon and retenƟon. Strong work ethic and a drive to succeed will make me an excellent addiƟon to your team.

Experience

Server

Olive Garden - Mesa, AZ / July 2012 - Present

- Increased customer saƟsfacƟon through posiƟve interacƟons.

- Decreased waste by ensuring correct ordering.

- Assisted in training new team members.

- Learned mulƟple secƟons of the industry, including mixology and inventory management.

Front Counter Supervisor

Dairy Queen - Gilbert, AZ / July 2009 - October 2011

- Assisted customers with rouƟne and special orders.

- Trained new team members on front counter and kitchen policies and procedures.

- Managed daily batch closing and cash drawer deposits. Hostess

The Yard House - California / November 2008 - February 2009

- Greet guests and ensure a posiƟve first impression.

- Schedule reservaƟons and special events.

- Ensured a clean and inviƟng dining experience.

Office Manager

The Owl Company - California / September 2008 - March 2009

- First contact from customers in person or by phone.

- Respond to customer inquiries and requests in a Ɵmely manner.

- Scheduled meeƟngs for upper management.

- General office duƟes, including supply ordering and filing. Customer Service RepresentaƟve

Fry’s Marketplace - Gilbert, AZ / January 2006 - September 2007

- Collaborated with management to ensure a posiƟve customer experience.

- Assisted customers in a quick and friendly manner.

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