Technical Support Representative
Resume:
Jevante Brockman
adt98c@r.postjobfree.com
SUMMARY
Technical Support and Customer Service Representative with 5+ years of experience diagnosing issues, addressing concerns and providing solutions to customers and clients based on their individual needs through asking relevant questions and research. WORK EXPERIENCE
Signature Consultants (June 2022 - Present)
Technical Support Representative
Provides supports to merchants, solving issues with Point of Sale terminals, including: credit card terminal processing, network connectivity, hardware and software issues, assisting with connecting peripheral devices.
Troubleshoots mobile POS application issues.
Maintains a high percentage of issue resolution within first customer interaction. Asurion, LLC (September 2018 - March 2022)
Technical Support Representative
Delivered exceptional experiences troubleshooting technical issues for customers’ personal devices; evaluated concerns and issues, identified and deployed solutions, and helped customers with troubleshooting steps.
Accurately logged detailed descriptions of issues and steps taken to resolve them.
Consistently received excellent ratings on performance each month, with high marks in customer feedback, first call resolution and communication skills. Mix Factory One Studios (April 2016 - July 2018)
Recording & Mixing Engineer
Achieved clients’ ideal final product based on the assessment of their vision, taking their notes, inspirational works and demos into consideration.
Performed post-production work for music, voice-overs, film, and podcasts. Best Buy Co., Inc. (October 2014 - May 2015)
Sales Associate
Asked lifestyle questions to thoroughly understand customer needs, offer relevant services, solutions, and accessories so customers can make informed decision to complete their purchase.
Maximized income opportunities by offering miscellaneous items and services including gift cards, credit cards, accessories, extended warranties and installation. SKILLS
Phone & Online Support
MS Office proficiency
Types 80 words per minute
Strong verbal, interpersonal and negotiation abilities Both independent and team worker
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