General Manager Assistant
Resume:
MITCHELL POTTER
Newport, RI *****
**********@*****.***
Professional Experience:
Naval Station Newport – Newport, R.I. August 2011 – Present
Officers’ Club, Assistant Manager
Manage staff of 50 restaurant, banquet and operational staff in a busy, multi-event environment.
Oversee and supervise the Topside restaurant, four banquet rooms, and special events that run simultaneously in one event property. Five separate functions may be overlapping daily at The Officers’ Club venue. Total revenue to 2.5M.
Design, create and implement new restaurant menu. Result is lower cost of goods and an increase in revenue.
Interact and collaborate with senior management on base – Naval War College, Naval Prep School, Graduate schools – to plan functions, events, retirements and school graduations; Ensure that the event runs seamlessly.
Expanded restaurant presence on the “Best of Newport” Officers’ Club waterside deck and Tiki bar. Summer music weekly.
Created new outdoor summer deck and a diverse bar menu, added lawn seating, guest waiting areas and a new fireplace to the expansive outside deck. Deck is currently in the midst of a 4000 Square foot addition to be launched in May 2016.
Supervise at Morale, Welfare and Recreation(MWR) events during the year - our Easter, Mother’s Day and Thanksgiving dinners, along with Children‘s Christmas, Halloween and Disney Character buffet for service members and retiree families.
Coordinate our staple “Salute to Summer” concert and fireworks event on Dewey Field overlooking Newport harbor and the Newport bridge. Also, our annual sprint triathalon and golf tournament in the summer.
Designed and implemented winter programming and entertainment ideas to gain patronage and increase winter revenues – our fourth(4th) annual Comedy night series(bi-weekly), along with Mardi Gras and Saint Patrick’s Day specials and themes.
Instrumental in starting and coordinating our popular “cigar and whiskey nights” event. Our beer dinner and wine tasting dinners are popular, as we collaborate and partner with local breweries and wineries to promote our products and services.
Vanderbilt Grace Hotel - Newport, R.I. February 2010 – July 2011
Manager, Dining Room and Hospitality Services
Oversaw the full daily operations of a fine dining restaurant in an elite Four Star Hotel.
Responsible for the ordering and procurement of china, flatware, glassware, and linen for a major restaurant renovation and innovative change in high-end dining concept.
Designed, created and implemented a new training manual to manage the training /guidelines for staff. Included were new policies for recruitment of employees – hiring, termination, compensation, benefits, etc.
Exhibited strong leadership, communication and customer service skills to build rapport with guests and maintain relationships with vendors, employees, and management personnel.
Castle Hill Inn and Resort - Newport, RI January 2006 - January 2010
Director of Housekeeping and Hospitality Services
Responsible for the daily supervision of housekeeping and cleaning operations in a five star luxury hotel.
Worked closely with the General Manager to help the hotel in attaining “ Relais and Chateaux” membership by maintaining a stellar standard of service and sanitation in 35 guestrooms and common areas of the facility.
Instituted a daily set of new policies and procedures of the housekeeping facility to maintain “Relais and Chateaux” status.
United Parcel Service(UPS) - Lincoln, RI May 2000 - May 2005
Account Manager
Responsible for sales in Southern Massachusetts and Northern Rhode Island. Increased sales to $3.5 M annually.
Negotiated and managed pricing bids and contracts with local/national accounts that generated sales over $12 M annually.
Increased customer base and maintained established business leads while increasing market penetration by 30%.
Utilized creative problem solving concepts to identify current needs of customers and future desires of new prospe
Enterprise Rent A Car - Southeastern Massachusetts May 1996 - May 2000
Branch Manager
Accountable for conducting the daily inventory, monitoring and maintenance needs of rental fleet of over 100 vehicles.
Direct supervision and training of six new employees though sales coaching to increase motivation.
Accomplished weekly sales calls to generate further business from existing clients and cold calls to solicit future clients.
Increased branch revenue by 20% each fiscal year. Developed marketing collateral and customer generation leads.
Days Inn - New Bedford, MA June 1993 - May 1996
Assistant General Manager
Performed all hotel management duties in the absence of the General Manager, in a full service hotel with 125 rooms.
Generated, created and maintained daily financial, inventory and operational reports.
Instrumental in preparing, planning and seeing through to fruition a $3 million renovation of the entire hotel.
The Inns of Newport - Newport, RI June 1990 - June 1993
General Manager
Responsible for daily operations of four elegant boutique Bed and Breakfast Inns; Supervised a multi-lingual staff.
Performed time efficient cost control management of the properties via daily inventory and allocation of food and beverages.
Proactively made sales calls to Chamber of Commerce and local businesses in order to generate increased business.
EDUCATION and MILITARY SERVICE:
Pennsylvania State College
ABA, Business Administration
United States Coast Guard: Served with distinction – Honorable Discharge
Additional Educational Training:
Proficient in MICROS Systems - restaurant software and hardware
Microsoft Word, Excel, and Outlook
Care Certified through Navy Certification Program, including Food Handler Training
Star Service Training and Training for Intervention Procedures (TIPS) Certification
State of Rhode Island Food Safety Certification
Employee Coaching and Interview Training
Management I & II with concentration in creating problem solving solutions
Situation, Problem, Implication, Need-Payoff (SPIN) Selling program
MEMERSHIPS:
Newport Lodge of Elk’s #104 - Past Exalted Ruler – Active member
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