Csr Customer Service
Resume:
KAREN EXPERIENCE
PELENSKI August 2013 - August 2017
HAIRSTYLIST Licensed Hairstylist
Brian Center St. Andrews, Columbia, SC
CONTACT * Sanitized workstations and equipment for
customer health and workplace safety.
e 803-***-**** + Suggested hairstyles compatible with client
physical features or determined style from client
© Lucyon77@gmailcom instructions and preferences.
+ Promoted spa treatments and service discounts.
© columbia sc 29210 P
+ Applied range of hair coloring and process
treatments to color, highlight and relax hair.
+ Washed, rinsed and dried clients’ hair using
appropriate shampoos and conditioners.
+ Scheduled hair and makeup services using
calendar software and company procedures.
+ Managed professional stock in compliance with
salon levels to reduce product waste.
+ Cleaned and styled wigs and hair pieces.
April 1999 - November 2007
CSR, Sales
Bell South communications, Gray, Tn
+ Drove sales through customer relationship
building and suggestive selling techniques.
+ Followed up with customers after sales, keeping
retention levels high and capitalizing on cross-
selling opportunities.
+ Maintained CRM database, entering new and
updated prospect and customer information for
use by sales personnel.
+ Engaged with guests to understand and
anticipate customer service needs.
+ Promoted visual presentation standards by
keeping store replenished.
+ Used product knowledge for handling objections.
+ Introduced promotions and sale opportunities,
enticing customers.
Liaised with management to communicate
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