Customer Representative Data Entry

JAVIER CANTU

***** ********* **. *** ****, Dallas, Tx

Phone: 469-***-**** Email: *******************@*****.*** SUMMARY

Enthusiastic customer service professional with 10+ years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict and keen organizational skills, which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the organization's reputation or competencies. Highly motivated and outgoing individual with diverse clientele retention experience. Competent team player who can successfully inspire colleagues. Individual with strong client relationship and interpersonal skills and an apt for learning. Seeking the position of Customer Representative at a dynamic organization, coming with sound product knowledge, multi-tasking, and prioritizing abilities, as well as the ability to follow through promptly. AREA OF EXPERTISE

Exceptional communication skills

Problem-solving

Troubleshooting

Data entry

Computer skills

Analytical skills

Customer needs recognition

Listening skills

Organizational skills

Time management skills

Adaptable

Complaint Resolution

Windows Installation

Printer error Rectification

Software Installation

Network connectivity issues

Cash Handling

Leadership skills

Product Knowledge

Microsoft Office suite

Team Building & Leadership

KEY COMPETENCIES

Proficiently handle customer inquiries, complaints, billing questions, and payment extension/service requests.

A solid foundation of customer care and relations, with vast experience in the field, can maintain a calm and composed manner when dealing with potentially explosive client situations.

Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution.

Proficiently route technical queries to designated channels for proper resolution of service and equipment issues.

Identifies the actions necessary to obtain the results needed by the customer.

Exceeded customer expectations by locating hard-to-find items and recommending alternative options for out-of-stock pieces.

Proficient in making recommendations regarding the best products or options for the client while maintaining precise records of client activity to ensure appropriate payments and customer satisfaction.

Procured all the necessary subscriber data before proceeding with customer support services. Data included name, birthdate, contact number, user name, and ID number.

RELEVANT EXPERIENCE

SECURITY OFFICER/ SECURITY ACCOUNT MANAGER 2018 – PRESENT IIDON SECURITY ASSOCIATES

Cultivate open lines of communication with security staff, supervision, and client contacts that reflected optimum management development and implementation of updated security protocols to address lapses.

Maintain a safe and secure environment for customers and employees by patrolling and monitoring premises.

Improve productivity by ensuring new guards understand all post-order procedures and responding to special client requests promptly.

Develop trusted advisor relationships with a range of end customers, from technical decision-makers to executive business decision-makers.

Quickly interpret events and immediately implement actions for effective control, mitigation, and resolution, besides developing proactive and reactive security strategies to minimize company risks. PAWN BROKER/ASSISTANT MANAGER 2016 – 2018

FIRST CASH PAWN

Maintained strict adherence to government regulations and served as liaison with various government agencies. ATF, Weights

& Measures, local law enforcement.

Exercised sound judgment in issuing credits making exceptions to customer policies to maintain high levels of customer satisfaction.

Displayed impeccable appraisal skills to research and determine the approximate value of customer goods, pawn loans, and purchase approvals.

Answered the phone and any questions customers may have about their account after verifying their information.

Assessed items for monetary worth -Handle payments and loans to grow and prosper assertive and reaching quotas every day.

WAITER 2010 – 2016

DENNY’S

Managed multiple tasks at a time, including various people, transactions, and orders, all while making sure they were organized to assure efficiency.

Maintained a clean atmosphere, was responsible for keeping the area clean, and helped clean other areas in a slow time.

Checked with customers to ensure that they enjoyed their meals and took action to correct any problems.

Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server stations, taking out the trash, or checking and cleaning the bathroom.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

SALES ASSOCIATE/STOCK PERSONALE 2008 – 2010

FOOTACTION/FOOTLOCKER

Strived for quick complaint resolution; commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Assisted in marketing efforts while building rapport with customers by inviting them to special store events.

Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.

Provided comprehensive follow-up, often between customers and vendors, to resolve issues and tailored resolutions to meet customer needs.

Managed cash register, communicated with customers, and operated sales floor. Exceeded sales and promotional goals consistently.

EDUCATION & CERTIFICATIONS

Bachelors 2011

Faith Family Academy-OC

REFERENCES

Personal and professional references are available upon request.

Contact this candidate