Center Representative Call

DARRAY D. BROOKS

Address:***** ******** *** *********, ***. 60827: Phone 773-***-****

Email: *********@*****.***

I AM SEEKING THE CALL CENTER/CUSTOMER SERVICE ROLE I HAVE PROVEN MY MYSELF TO BE EFFECTIVE IN THIS ROLE. ACCOUNTABLE FOR LISTENING TO THE CLIENT AND RESOLVING ISSUES IN AN EFFECTIVE AND TIMLEY MANNER.

EXPERIENCE

FEBRUARY 2015 – JUNE 2020, PENSION ANALYST COMPANY: ZENITH SOULUTIONS

Processed and analyze pension applications.

Applied plan provisions and accruals after research.

Prepared written correspondence for Participants after research.

Handled inbound calls as needed to backup call center.

Assisted walk-in Retirees

MARCH 2010 – FEBRUARY 2015, OFFICE SUPPORT CLERK, COMPANY: ZENITH SOLUTIONS

Maintain retiree files and incoming mail.

Front desk backup

JANUARY 2004– JANUARY 2009, CALL CENTER REPRESENTATIVE, BENEFITS ADMINISTATOR, COMPANY: MERCER

Processed retiree applications.

Assist Participant to determine if they are eligible for a retiree pension benefit.

Peer review other Administrator’s Retiree applications to ensure accuracy.

EDUCATION

AUGUST 2006

Bachelor of art, Governors State University

SKILLS

Microsoft: Word, Excel, Outlook and Access

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