Data Entry Customer Service

Constance Fourston

**** *** ******** *** ******* Ga. Home: 404-***-**** Email: **************@*****.***

Receptionist

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

KEY SKILLS

Office Skills:

Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (65 WPM)

Computer Skills:

Word Excel PowerPoint Access Visio Outlook Windows Vista/XP

PROFESSIONAL EXPERIENCE

IBM Corporation (Atlanta, GA) Receptionist, 3/05 to present

nExcelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

nDemonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

nLed “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

nConsistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

nServed as first point of contact for students, faculty and staff calling or visiting the main administrative office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.

nTransformed previously manual processes relating to vendor/supplier records into an efficient, computerized system. Efforts exposed overcharges and double billing to recover $5,000 in erroneous payments and prevent their recurrence.

EDUCATION

Atlanta Area Tech Community College (Atlanta, GA)

“Constance is a first-rate administrative support professional…excels in organizing our busy office… ensures all of our customers’ needs are taken care of…truly an exceptional employee

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