Robert See

**** ******* ***** ********* *****, CO 80130 303-***-**** adt965@r.postjobfree.com

Objective

Utilize my skills to safely and effectively transport children so that they may thrive in their learning environment. To allow children to feel secure, comfortable, and trusting as they prepare to learn today so they can lead tomorrow. Profile

Communications technician with over fifteen years experience in systems support and customer service. Expertise in a variety of phone lines and equipment with extensive knowledge of communications lines (cable, satellite, and phone). Strong trouble-shooting and analytical skills. Ability to multi-task in fast-paced environments. Excellent interpersonal skills and consultative approach for working successfully with customers and field technicians.

Professional Experience

KROEGER/KING SOOPERS, HIGHLANDS RANCH, CO 2007- PRESENT ALL-PURPOSE CLERK

Kept inventory and organized products in store. Requires multitasking and detail-oriented activity in a fast-paced environment.

Trouble shoot and problem solve with team members and management to accomplish store and company goals.

Self-motivated to take lead and initiate and accomplish tasks to meet goals and increase production. INDEPENDENT CONSULTANT, DENVER, CO 2005-2007

Provide onsite computer installation, repair, data recovery services

Customer home office set-up, training in MS Office Suite

Trouble shoot home business office internet connectivity issues AT&T, DENVER, CO 1997-2004

COMMUNICATIONS TECHNICIAN

Responsible for test and turn up of newly provisioned US and international facilities.

Provisioned and tested phone lines for US Military.

Provisioned and maintained T1, E1, and T3 communication lines including cable, fiber optic, and satellite communications.

Identified with field technicians worldwide to identify and resolve problems with cross connects, ports, hardware or software.

Tested and turned up digital and analog signaling; responded to network alarms.

Utilized Alcatel provisioning databases in conjunction with AT&T fiber optic rings.

Accessed AT&T network mainframes for required bay, shelf, and software cards.

Acted as interim supervisor responsible for thirty communication technicians. LUCENT TECHNOLOGIES, DENVER, CO 1987-1997

SYSTEM SUPPORT SPECIALIST

In fast-paced call center, responded to customers’ needs regarding PBX, Merlin, Legend, ETS, and Spirit phone equipment installation and support

Responsible for programming, testing and trouble shooting business phone equipment.

Documented and responded to customer service requests directly and worked with field technicians to trouble shoot and resolve technical issues pertaining to equipment, programming, voice mail, etc;.

Dispatched field technicials and placed orders as required for over-night phone system replacement.

Provided hotline support for hundreds of inbound callers from business customers such as Walmart and Pizza Hut.

Recommended test approaches to identify phone equipment, wiring or programming problems.

Demonstrated excellent interpersonal skills with customers encountering technical issues.

Acted as interim supervisor monitoring workload and work assignments of 20-30 employees. Education

AUSTIN COMMUNITY COLLEGE – AUSTIN, TX

Math and Computer Science

Page !1

Contact this candidate