Data Entry Center Agent

Aysha Eunique Hall **********@*****.*** 404-***-**** Marietta, GA 30066

Authentic Passionate Humble Critical Thinker Experience

FISERV Collector Location: Marietta, GA 30067 November 2021- Current Call center agent/collector responsible for budgets averaging $30,000 monthly. Data entry, consistently working with sensitive information, time management, de-escalating difficult clients, dealing with tough financial situations, listening and accurately communicating resolutions, Microsoft Office Suite products (Outlook, Excel, Teams, etc.), ZOOM workstation

FedEx Ground (part-time: overnight) Location: Kennesaw, GA 30144 May 2021- November 2021 incoming/outgoing packages, accurate organization, pushing, bending, pulling, and lifting 50 lbs or more, quality and assurance over packages

LendingPoint Consolidated Lending Location: Kennesaw, GA 30144 Dec 2020- May 2021 Customer service rep for consumer lending company. Responsibilities include operating system Salesforce, managing consumer accounts, accurate data entry, de-escalating difficult consumer requests, payment arrangement set-up, consumer account maintenance, maintaining pleasant demeanor while assisting clients, Microsoft Office Suite products (Outlook, Excel, Teams, etc.), ZOOM workstation Faneuil Customer Service Rep Location: Kennesaw, GA 30144 December 2019-September 2020 Call center was under contract with Georgia Natural Gas. Responsibilities for the position included Answering incoming calls, sales- based customer service, adhere to company policy and procedure, knowledge using Salesforce, management of residential and commercial accounts, accurate data entry, ensuring customer satisfaction, de-escalating consumer complaints, knowledge of Microsoft Office Suite products (Outlook, Excel, Teams, etc.)

Starbucks Prospera Hotels- Hyatt House At Anaheim Resort/ Convention Center Barista Location: Anaheim, CA 92802 Aug 2017- Sep 2019 Providing superior customer service, maintaining accurate orders, communicating effectively with both team members and customers simultaneously, Varying roles between barista and cashiering, maintaining a balanced drawer, maintaining logs of the inventory in-store, Performing multiple duties simultaneously and repeatedly for extended periods. Wendy’s Crew Location: Victorville, CA 92392 Aug 2016-Dec 2016 Operating POS system, cash handling, stocking, cleaning, organizing, order entry, fast paced customer service. Skills

Salesforce (lightning and classic), Microsoft Office proficiency, excellent interpreter of written and verbal communication, Strong sense of responsibility and urgency, data entry, evaluating and adhering to company policies/procedures, excellent team player Education

Alta Vista Public Charter Adelanto, CA 92301 H.S. Diploma 2013 Santiago Canyon College Orange, CA 92869 Major: Biology 2017-2019