Data Analyst Marketing Assistant

VAISHALI ALUR

Email I’d : **************@*****.***

www.linkedin.com/in/vaishali-alur-53595012a

Summary :

Process oriented Data Analyst with 10 years of work experience in Branch Operation and Data Analysis. Experienced in data cleaning, interpreting, analyzing and presenting the data to drive growth of the company. Goal is to leverage my skills and expertise to support the company's mission and vision, and to continuously learn and grow as a data analyst.

Key skills :

● Excel ● Tableau ● Data Visualization ● SQL ● Python ●MS Access ● Analytical skills ● Attention to details ● Communication skills ● Organizational skills

●Teamwork ● Time management skills ● Critical Thinking ● Problem solving

●Quick Learner ● Word ● PowerPoint

Professional Experience :

1.Role : Data Analyst

Task Impetus Inc. (January, 2023 to present)

Responsibilities:

Effectively implemented data quality processes to ensure accuracy and consistency of data.

Used Excel to gather the required data, format it, aggregate the data and provide key insights.

Successfully designed and developed reports, and dashboards on Tableau visualization to communicate data insights effectively.

Identified opportunities for improvement in the data analysis process. 2.Role : Branch Operation Executive (2 years and 6 months) Tata AIG Life Insurance co. ltd., Mumbai (India) (Mar,2007 to Sept, 2009) Responsibilities :

Successfully increased branch sales by analyzing, interpreting and presenting the branch sales reports using Excel functions like VLOOKUP, Pivot table and charts to draw conclusions on the pending insurance cases and premium pendings for management decisions.

Consistently improved branch performance by skillfully coordinating with cross-teams like Head Office Operations, Branch and the Sales agents for issuance of insurance cases and for renewal premium collection.

Effectively reduced the lead time by organizing day to day branch operation functions like tally of cash/check/Demand Drafts/ Petty cash, handling of walk-in customers, addressing their requests and complaints by providing adequate resolution.

Received recognition from Regional head officer for efficiently streamlining the Sales Advisor operation (DOPS) processes like scheduling exams for new application agents, tracking of commission cheques and Licensing of agents.

3.Role : Quality Monitoring Analyst (3 years and 3 months) Reliance Infostreams Pvt. ltd., Mumbai (India) (Dec, 2003 to March,2007) Responsibilities :

Consistently improved Mumbai region performance by accurately monitoring cases and calls handled by Front Office CSRs with Instant feedback. Briefed new updates and Quality alerts to avoid passing wrong information to the customer.

Successfully increased customer satisfaction by 15% by cleaning, analyzing data using advanced Excel functions like Pivot table, VLOOKUP etc, generating visualization and presenting the reports using Powerpoint.

Efficiently analyzed call disconnection data using Excel to avoid wrong disconnections, generated and presented the visualization report to the management.

4.Role : Marketing Assistant (2 years and 4 months) VNS Industries Pvt. Ltd., Mumbai (India) (July, 2001 to November, 2003) Responsibilities :

Efficiently reduced the delivery time by 21% and improved customer satisfaction by analyzing and interpreting Order, production and delivery data using Excel and presenting the report to the management for decision making.

Education:

● Bachelor of science from Mumbai University (India)

● Post Graduation Diploma in Business Administration from Symbiosis center for Distance learning, Pune (India)

● Diploma in System Management from Aptech Computer Education (India) Certification:

● Data Analytics Professional certificate from Google in the Year : 2022.

● Data Analyst Professional training from Task Impetus Incl. Year : 2023 Honors & Awards:

1.Rewarded for best customer service in VNS INDUSTRIES PRIVATE LIMITED 2.Certified as a faculty member for DOPS in Tata AIG Life Insurance 3.Received accolades twice in Reliance Infostreams Pvt. Ltd. for good quality scores.

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