Insurance Specialist Data Entry
Resume:
Thomas Edwards Jr.
**************@*****.***
St. Simons Island, GA 31522
Profile
Diverse experience and proven aptitude for:
Organizational Leadership
Business Management
Process Improvement
Customer Service
Data Analysis
Professional Experience
Insurance Specialist — SELF-EMPLOYED 2007 to Present
Organized service representative team and implemented a time-focused design to boost disability claim production and quality; increased transactions by 20% within six months while maintaining exceptional customer service.
Leveraged employee feedback to improve working conditions, job satisfaction, safety, and attendance.
Manager — SOCIAL SECURITY ADMINISTRATION 2003 to 2007
Transformed a region with low turnout times for retirement claims; streamlined process for initial information gathering and data entry to boost transaction volume.
Raised efficiency in disability claims processing by reorganizing the format for gathering certified and valid medical information.
Manager — VIDEO WAREHOUSE 2001 to 2003
Implemented a targeted customer-first policy; improved merchandise selection and transaction times to dramatically elevate positive feedback within two months.
Police Officer — CITY OF BERLIN, GA 1996 to 2001
Launched a community outreach program; helped lower crime rates within eight months.
Utilized visible patrol radar to cut speeding incidents by >50%.
Education
Graduated Cum Laude with a degree in Political Science from VALDOSTA STATE UNIVERSITY in Valdosta, GA; selected to serve as both a teaching and research assistant.
Graduated from ABRAHAM BALDWIN AGRICULTURAL COLLEGE in Tifton, GA with a degree in Criminal Justice; EMT certified.
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