Korren o. Samuel

**** ******* ***, *********, ** 21214

443-***-**** – Cell Phone/adt90o@r.postjobfree.com-Email

OBJECTIVE:

I am an experienced customer service professional looking to broaden my areas of expertise in the administrative field.

EMPLOYMENT:

Springboard Community Services, Front Desk Receptionist May 2022- Present

Greet clients and visitors with a positive, helpful attitude.

Assisting clients in finding their way around the office.

Announcing clients as necessary.

Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.

Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.

Preparing meeting and training rooms.

Answering phones in a professional manner, and routing calls as necessary.

Assisting colleagues with administrative tasks.

Performing ad-hoc administrative duties.

Answering, forwarding, and screening phone calls.

Sorting and distributing mail.

Assisting in the interviewing and hiring process of similar roles

Provide excellent customer service.

Scheduling appointments

Marshalls, Customer Experience Coordinator May 2021-May 2022

Role models exceptional customer service

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

Addresses customer concerns and issues promptly, ensuring a positive customer experience

Burlington Coat Factory, Cashier Associate January 2021-May 2021

Deliver excellent customer service with a positive, professional attitude.

Accurately and efficiently ring on register.

Process layaways, returns, and exchanges.

Perform other tasks as assigned by manager from time-to-time.

Giant, Cashier December2019-February2020

•Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

•Operating scanners, scales, cash registers, and other electronics.

•Balancing the cash register and generating reports for credit and debit sales.

•Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

•Processing refunds and exchanges, resolving complaints.

•Bagging or wrapping purchases to ensure safe transport.

•Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.

•Maintaining a clean workspace.

Baltimore City Community College, Youth Ambassador June2019 -August 2019

The Youth Ambassadors Program brings together high school students and adult mentors from countries across the Americas to promote mutual understanding, increase leadership skills, and prepare youth to make a difference in their communities. Participants engage in workshops, community service activities, team-building exercises, meetings with community leaders, and homestays with American families.

CenterPlate @ The Baltimore Convention Center June2018 - May2019

Responsible for all aspects of Quick Serve (concessions) operations, to include multiple-concept food courts, permanent stands, portable carts and kiosks, in-venue restaurants, private clubs, and upscale suite catering. Prepare and coordinate orders to ensure they are cooked timely and with accuracy and prepared with the absolute highest quality of taste and presentation. Comply with all established health, sanitation and safety procedures. Support operation by cleaning dishes, glassware, pot, pans, silverware, racks and any other items needed by foodservice and culinary staff, and/or as requested by Chef or Executive Steward. Maintain a clean and sanitary environment.

Kelly’s Kulinary Kitchen April2015 - December2015

Responsible for preps, assist and completes the setup of cooking functions and or assist in the task. Assisted in maintaining the flow of guests during receptions for food lines. Setup of dining rooms

and buffet lines. Performs designated security functions. Completed cleaning tasks to appropriate standards in the assigned area. Performed some of the Host and dishwasher responsibilities. Other duties as assigned.

VOLUNTEER EXPERIENCE:

New Antioch Church

March 2014-Present

Children’s Church * Bible Sessions*Reading*Arts & Crafts

EDUCATION:

Bowie State University 2020

University of Maryland Global College

2019

Western High School, Baltimore City Public Schools (Diploma, 2019)

Loch Raven High School

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