Scrum Master Web Developer

Felipe Todeschini 929-***-****

**********@*******.***

SUMMARY

Results-driven IT professional with 7 years of experience providing technical Customer Service to Financial Sustems..

Good active listener, charismatic, quick learner and good communication are some of Felipe’s soft skills. EXPERIENCE

Itau International Private Bank MIAMI - SEP 2010-PRESENT Application Specialist DEC 2019-PRESENT

● Defects management (Customer Services), acting as a liaison under a techno-functional perspective between Clients/Business Areas, Vendors and Infrastructure Teams, performing bugs root cause analysis and first and second level support for the Internet Banking and the Anti-Money Laundering system

● Management of tickets in JIRA, detailing all investigations, evidences resolutions of issues and complaints

● Data analysis via execution of SQL scripts and investigation of Application’s logs for identifying issues root causes and addressing them accordingly

● Automation of the batch process by configuring tasks and their flow in the Jobs Scheduler

● Execution of IT tests to assure the quality of the deliveries before making them available to the QA Team

● Deployment in Test and Production environments of new releases and bugs fixes in Windows and Linux environments according to the Vendors guides

● Data Mapping for defining the data points for Systems integration

● Elaboration of flow charts for documenting systems integrations and processes

Developer SEP 2010 - APR 2012

SKILLS

Excellent communicator

Team player

Charismatic

CERTIFICATIONS

PMP: Project Management

Professional

CSM: Certified Scrum Master

LANGUAGES

English: fluent

Portuguese: fluent

Spanish: fluent

Italian: basic

French: limited

EDUCATION

● Development of the Contracts System

B3-Brasil, Bolsa, Balcao (Brazilian Stock Exchange) Developer - AUG 2003 - AUG 2010

● Development of the Securities Clearinghouse’s Failure Treatment, Shares Transfers, Collateral and Events (dividends, splits) system Safra Bank, Brazil — Developer - FEB 2001 - MAY 2003

● Development and maintenance of the ETLs for the Business Intelligence tool

R&T Sistemas, Brazil — Web Developer - SEP 2000 - JAN 2001

● Development of a Credit Analysis system

Tribal Multimída, Brazil — Web Developer - NOV 1999 - AUG 2000

● Development of a Private Social Security simulator Acrilex Tintas Especiais, Brazil — Developer SEP 2000-JAN 2001 Development of the ETL for the Business Intelligence System used by the Marketing Depts

Fundação Getúlio

Vargas, Brazil— MBA

FEB 2009 - AUG 2010

Universidade São

Judas Tadeu, Brazil—

Computer Engineering

Bachelor’s Degree

FEB 1998 - NOV 2004

Escola Técnica

Estadual Lauro

Gomes, Brazil— Data

Processing Technician

FEB 1994 - NOV 1996

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