Administrative Assistant Customer Service
Resume:
Angela M. Gallegos
El Paso, TX 79911
Cell: 915-***-**** Email:adt8vl@r.postjobfree.com
Executive Assistant
Solutions-focused Executive Assistant with 4 years experience in customer service. Skilled in prioritizing tasks, learning new concepts, working without supervision and meeting demanding deadlines. Possess the ability to remain focused under pressure while providing insight on new concepts and ideas. Strong team player with effectiveness in promoting solid business practices.
Computer Proficiencies
Microsoft Word Microsoft PowerPoint Microsoft Office Microsoft Windows 10-Key
Microsoft Excel Microsoft Outlook
Bilingual in English and Spanish
EDUCATION:
May 2000 G.E.D High School Equivalency Diploma El Paso, TX
EXPERIENCE:
11/2014- 08/2016 HGS Blue Shield of California (Medicare)
El Paso, TX
Health benefit advisor
● Claims processing
● Benefits information
● Pharmacy overrides
● Payment processing
● Eligibility information
● Id cards
● PCP changes
● Grievances and Appeals
● Customer Service
08/2009- 11/2014 EP Fitness,
El Paso, TX
Administrative Assistant
● Maintain, service Payroll Deduction accounts over 83 companies and all employees
● Charge-backs
● Collections, Sales and Billing
● Customer Service
● Report Consolidation
● Better Business Bureau Claims
● Credit Bureau Referrals
● New Employee Enrollment & Human Resources Documentation
● Supervise Employees
● Train New Hires
01/2009-05/2010 Time Warner Cable,
El Paso, TX
Administrative Assistant
● Scheduled technician appointments
● Managed multi-line phones
● Collected money
● Handled various bookkeeping duties
● Consolidated daily reports
11/2004-12/2009 Fuddruckers, El Paso, TX
Assistant Manager
● Supervised and scheduled work hours for over 20 employees
● Ordered inventory
● Monitored daily operational processes and implementation
● Received orders and payments from patrons as cashier
● Prepared food, timely accurate manner
● Customer service
References upon request
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