Customer Service Construction Manager

Lonnie Fox

***** ******* **. ****** ****, FL ****8 352-***-**** *****************@*****.***

OBJECTIVE: Seeking an opportunity to leverage my many years of experience in the concrete industry where I can continue to grow both personally and professionally. SKILLS & ABILITIES:

20+ years of Concrete Industry knowledge

Experience: Twenty years of Concrete Industry experience in various roles: Driver, Operations and Maintenance Coaching and Mentoring: Training new drivers and customer service reps Customer Facing Skills: Working directly with customers for scheduling new jobs and helping solve issues related to job quality and scheduling. Process: Handle PO and Supply Pro for Lennar, Onboarding New Employees

(Drivers, Customer & Service Reps), Leadership

Excellent customer service & problem solving skills: Experience working with various levels of senior management Team player that understands the importance of a cohesive work environment EXPERIENCE

Lennar - Tampa, FL

Mar 2022 - Oct 2022 Construction Manager

● Managed and scheduled trades to complete a house build

● Worked within the buildpro program to schedule trades and create any epo’s for any extra work.

● Scheduled all building permits during the house build CEMEX - Tampa, FL

2012 - 2022 Customer Service / Shipper

● Shipping all the trucks within the plant fleet

● Work with plant management team to resolve issues

● Work with customers directly to resolve issues

● Expert knowledge in Command and Scheduler Com Software 2006 – 2012 Customer Service Rep -

● Taking new orders from customers -

● Handled all the PO's and Supply Pro for Lennar -

● Shipping trucks for the plant as needed and was the primary backup for the full-time shipper on duty -

● Trained new customer service reps

2005 - 2006 Driver - (Closing plant duties were added as part of my job duties after 3 months on the job)

● Helped with batching trucks and training new drivers -

● Operated truck equipped with auxiliary concrete mixer to deliver concrete mix to job sites

● Operated the truck under a loading hopper to receive sand, gravel, cement, and water and started the mixer.

● Operated truck to location for unloading.

● Control levers on trucks to release concrete down truck chutes into wheelbarrows or other conveying containers or directly into areas to be poured with concrete. Michigan Foundation - Wayne, MI

1998 – 2005 Driver - (Obtained CDL-B License)

● Participated in the world record concrete pour at Detroit Metro Airport Construction (Various Companies & Independent Contractor) -

Westland, MI

1992 – 1998 Independent General Contractor

● Worked for six years on various construction related projects. - Skilled in carpentry, electrical and roofing

EDUCATION

John Glenn High School Westland, MI

Schoolcraft College - Business Courses Livonia, MI

P.B.I. Trade School - Maintenance / Carpentry Courses Detroit, MI

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