Data Entry Customer Service

Education

Jackson College, Jackson, Michigan

Associate of Arts, 2002-2004

Work History

Midwest Computer and Electronics

November, 2004 to October, 2005

**** ******** ***, *******, ** 49202 517-***-****

ROLE: Administrative Assistant

Delegated schedules for three employees

Answered customer service phone calls

Coordinated service schedules

Communicated with customers to resolve conflicts with negotiated solutions

Minor billing to electronics companies

Garcia Clinical Laboratories

October, 2006 to September, 2009

2195 Spring Arbor Rd, Jackson, MI 49203 517-***-****

ROLE: Data Entry and Customer Service

Requisitioned hundreds of patients a day

Ordered tests for clients

Communicated with clients regarding problem specimens and followed through until resolution was achieved.

Participated in QI meetings.

Created a specimen processing procedural manual.

Prepared specimen to be sent out to alternate laboratories.

Organized a company trip to a professional football game.

Traders Point Christian Schools

March, 2019 to August of 2022

5608 Whitestown Pkwy, Whitestown, IN 46075 317-***-****

ROLE: Director of Before and Aftercare, Head Track & Field Coach, Substitute Teacher, Cafeteria Help

Added additional ideas and implementation to an already instated after school program.

Effectively created a program that could be maintained in my absence.

Interviewed and hired student and non-student employees.

Grew the track and field program from 12 student athletes to over 50 student athletes.

Created Excel worksheets to be used by multiple coaches in order to track athlete times and meet schedules.

Communicated with school staff, assistant coaches and parents in a professional manner.

Established rapport with the head of school, athletic director, principal and other staff members in order to build the track and field program.

Skills

Typing: 54 WPM

Data Entry

Attention to detail

Organization

Familiarity with HIPPA rules

Handling of sensitive documents

Filing

Call Center experience

Advanced Experience with

-Microsoft WORD

-Microsoft Excel

-Microsoft Power Point

Google DOCS

Customer Service

Conflict Resolution

Problem Solving

Customer Advocacy

Leadership

Encouragement

Splice-Video editing

References

Kate Sassonella 317-***-****

Nate Mylin 317-***-****

Stuart Anstead 317-***-****

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