**** ********* ****

Jacksonville FL *****

Cell 904-***-****

Tyrese D. Keeys

Objective

Obtain position with your company and repeatedly demonstrate my exceptional skills and qualifications. A hard charger with a can-do attitude. I would serve as a forerunner at your company while establishing and developing unsurpass excellence.

Summary of qualifications

Over 15 years of experience in customer service industry.

Quick and eager to learn; conscientious and detail-oriented.

Trustworthy and dependable with access to confidential information.

Outgoing and personable- able to satisfy customers while meeting company objectives.

Effective communicator both written and verbal.

Problem-solver who persistently follows up until issue is resolved.

Ambitious and hardworking with commitment to excellence.

Extremely productive in a high volume, high stress, environment.

Work experience

Jun 2018 – Mar 2020 Jinko Solar U.S. Industries INC./ QA Inspection

Operates, loads and maintain manufacturing machinery and equipment

Achieves production daily output target

Monitors the smooth production process

Ensures the quality product is produced

Troubleshoots and indentifies minor mechanical failures

Completes customer orders and requests in a timely matter

Performs routine preventative maintenance

Adhere to safety policies and procedures

Oct 2013 – Sep 2014 Daily’s Shell Gas Station/ Customer Service Representative

Provide excellent customer service.

Attention to detail when counting funds.

Maintain and check accurate count of products from incoming truck.

Handle customer complaints with red carpet treatment.

Maintain cleanliness in store.

Maintain and check accurate count of invoices for store products and food..

Organize and Stock shelves.

Lotto count 100% accurate.

Oct 2010 – Oct 2013 McDonald's Corporation Team Leader /Food prep/Group Trainer/Morning Opener Received the customers pleasantly, maintained records of orders, communicated orders to kitchen staff, served orders and prepared bills. Adhered to the quality and work standards of the chain. Maintained cleanliness in the work station and suggest sales. Managed customer complaints and feedback for constant improvements.

May 05 – Nov 09 Gate Petroleum Station St Johns County

3rd Shift Associate Team Leader

Ensure customer receive excellent services.

Attention to detail when counting funds.

Produces quality product when working food preparation.

Maintain and check accurate count of products from incoming truck and lotto.

Stock shelves.

Sept 05 – Jan 07 Chartwells University of North Florida Jacksonville FL

Cook/Food Preparer/Line server/Dishwasher

Breakfast and Lunch cook.

Prepare full breakfast bar.

Omelet maker.

Pizza and sandwich maker.

Follow menus and recipes as written.

Assist in keeping kitchen and dining areas clean and organized.

Assist with the rotation of food and the stocking of kitchen.

Follow quidelines for food storage and handling.

Maintain high level of customer service as a line server.

Prep for breakfast and lunch approximately 3500 students daily.

Sept 05 – Dec 05 Volt Services Jacksonville FL

Warehouse

Pick and pull orders.

Load and unload trucks.

Receive and rotate stock.

Conduct cycle counts.

Provide excellent customer service.

Sept 04 – Feb 05 Volt Services Household Bank (HSBC) Jacksonville FL

Customer Service Representative/Financial Service

Receive inbound calls.

Research, investigate and process complex claims in a timely matter.

Trusted with high limit for release of payment to taxpayers.

Communicate effectively with customers regarding taxes.

Process complaints including researching complaints and adjusting where appropriate.

June 03 – June 04 Cingular Wireless Jax Retention Center Jacksonville

Retention Call Center Representative/Telesales

Assist customer regarding billing and activation on accounts.

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking.

Perform the following customer transaction: Contract renewal, sales, equipment upgrades, equipment return/exchange.

Resolving customer queries in a timely manner.

Sept 2000 – Jan 2001 AT&T Broadband Jacksonville, FL

Customer Service Representative Custom Staffing Agency

Provide installation for accounts

Schedule service

Corresponded to calls for maintenance

Handle billing issues

Nov 1999 – Sept 2000 Precision Response Corporation Jacksonville, FL

Customer Service Representative AT&T Long distant Service

Selling long distance service

Probe through accounts

Corrected billing errors

Completed and closed outstanding accounts

Handled consumer complaints

June 1999 to Nov 1999 American Heritage Life Insurance Jacksonville, FL

Quality Control TRC Temp Agency

Checked policy and applications for corrections

Calculated premiums

Sep 1998 –June 1999 Alliance Mortgage Company Jacksonville, FL

Loan Set-up Clerk post closing TRC Temp Agency

Pulled, copied, and collate dry documents

Set up packages

Responsible for upkeep of records and documents.

Tracked and calculated documented files

April 1995 – March 1997 Mid Atlantic Bank Haddonfield NJ

Transit Operator

Processed all accounts payable documents.

Verified completeness of forms.

Verified deposits and balance amounts.

Jan 1994 – Sept 1995 Ohio Causality Insurance Company Maple Shade NJ

File Clerk

Maintain and updated policies and procedures manuals.

Provide information upon request.

Sept 1989 – July 1994 Data Media Inc. Cherry Hill NJ

PC Solder

Solder components, resistor, Diode, transformers, capacitor

on to printed circuit board.

Read blue prints.

Touch up printed circuit board

Assemble parts

Operator of machinery

Wiring

June 81 – June 89 Infrotron Systems Cherry Hill NJ

Mechanical Assembler

Build and Repair Computers

Assembly Parts

Wiring on crimping machine

Solder printed circuit boards

Education

[ 77 - 81 ] Camden High School Camden NJ

References

Available upon request.

Contact this candidate