Dashaun Stewart

Rochester, NY *****

adt8rv@r.postjobfree.com

+1-585-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Maximus Call Center - Rochester, NY

October 2021 to Present

Assist customers with application processing for health coverage Assist customers with health plan selection

Provide detailed specifics on any health plans available in area as well as PCP in area Customer Service Representative

ADT - Henrietta, NY

January 2017 to December 2019

Tech in bound

Customer inbound

Scheduled apt for customers as well as dispatch technicians Security Guard

Allied Universal - Rochester, NY

November 2017 to December 2018

Responsible for different areas protect buildings assess as well as monitor surveillance threw out the building.

internet help desk

Frontier Communications - Rochester, NY

November 2015 to January 2018

Help Frontier customers access the internet

Troubleshoot defective modems and pc software

Works as a consultant in educating customers

Customer Service Rep

Xerox - Webster, NY

May 2012 to November 2015

Provide excellent customer service for cellular consumers Communicates appropriate options for resolution in a timely manner Respond to telephone inquiries and complaints using standard procedures Cashier

Sears - West Henrietta, NY

October 2012 to March 2013

Cash out, and assist customers daily

Handled customer billing issues and transitioned to sales Resolved consumer issues and offered Citi Bank Credit Cards Cleaner

Shining Star Services - Rochester, NY

August 2010 to November 2010

Provided after hour cleaning and sanitation

Personally cleaned both an dentistry as well as health center Swept, mopped, vacuumed, window cleaning as well as dusting HIGH SCHOOL ACHIEVEMENTS:

High School Diploma

A member of the Student Government

Crew Member

McDonald's - Rochester, NY

January 2010 to March 2010

Manned a very fast pace drive thru window

Provided fast and friendly customer service

Cleaned and prepared meals within the restaurant

Education

High school diploma in Manufacturing Engineering

Edison Technical and Occupational Education Center - Rochester, NY September 2007 to June 2011

High school diploma or GED

Skills

• Customer Care (10+ years)

• Customer Service

• Customer Support

• Call Center (6 years)

• CSR

• Software troubleshooting (4 years)

• Active Directory

• Technical Support

• Troubleshooting

• Operating Systems

• Desktop Support

• Help Desk

• Surveillance

• Network Support

• Microsoft Windows

• Remote Access Software

• DNS

• LAN

• VPN

• React

• ServiceNow

• WAN

• Load Balancing

• TCP/IP

• Microsoft Windows Server

• Manufacturing

• Documentation review

Certifications and Licenses

Security Guard

October 2017 to October 2019

Additional Information

Goal oriented individual

Excellent with providing care for the elderly

Very dependable and accountable person

Great Customer Service and Computer skills

Contact this candidate