Service Representative Process Assistant
Resume:
Henry Polanco
************@*****.*** 267-***-****
Professional Experience
Patchwork Restaurant
Philadelphia, PA
Barback
October 2022- Present
Ensure the bar is fully stocked for service.
Clean and polish glasses.
Maintain liquor store room.
When needed, I sit guests, take orders, run food, and make drinks.
I support the front-of-house staff in any way needed.
Native Studios
Philadelphia, PA
Photographer / Videographer
April 2021- October 2022
Design content plan that met the client’s marketing needs.
Shot all content as directed by scope-of-work.
Transfer deliverables to the client by the agreed-upon deadline.
This was my social media content production company.
Amazon
Hamburg, PA
Leadership- Process Assistant
November 2020- April 2021
Run operations and ensure all support functions are staffed properly.
Identify barriers and coach associates on how to overcome those barriers.
Identify operational and/or technological barriers that prevent associates from getting their primary function completed.
During my time as Process Assistant, department leadership has informed me that our quality of work was improved and errors had gone down by roughly 25%.
CYM Island Kitchen
Philadelphia, PA
General Manager
November 2016- May 2020
Designed all operating, HR, purchasing, and inventory systems.
Leveraged our purchasing volume, I found new purveyors that could deliver our inventory at better prices in a timely fashion.
Designed a system in which the prep team prepped and pre-portioned all elements of all recipes which resulted in cooks lowering the cook times and lowering food costs by 15%.
My implementation and standardization of operating systems increased our gross revenue by 30% during my time there.
Skills
Fluent in Spanish
Fluent in Mandarin Chinese
Design and execution of Operation Systems
Data-oriented
Used to high-paced environments
Ability to multi-task
Expert in Microsoft Suite Software
Expert in Adobe Suite Software
Education
John F Kennedy High School
Paterson, NJ
High School Diploma
September 2003- July 2007
Professional References
Johnathan Dearden
Executive Chef
Patchwork Restaurant
Owen Prickett
Bar Manager
Patchwork Restaurant
Sam Droney
General Manager
Patchwork Restaurant
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