Customer Service Marysville

Summary

Highlights

Accomplishments

Experience

Aileen Waugh. PO BOX 1322 Granite Falls WA 98252

Home: Cell: 850-***-****

************@*****.***

Upbeat and flexible employee with 50 years experience in retail sales and customer service. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. Reliable and friendly employee who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Inventory control procedures

Employee scheduling

Cash handling accuracy

Loss prevention

Banking and financial services background

Store planning and design

Mathematical aptitude

Time management

Strong communication skills

Personnel training and development

Routinely helped as many as 135 customers each day in a high-volume retail outlet. Received several “exceeds expectations” ratings on performance reviews. Contributed to a 5% drop in shoplifting through increased awareness and intervention measures. Walmart May 2005 to June 2014

Customer Service

Marysville, Washington

Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Pinkies March 1998 to January 2005

Manager

Lubbock, Texas

Helped customers select products that best fit their personal needs. Opened and closed the store, which included counting cash drawers and making bank deposits. Answered customers' questions and addressed problems and complaints in person and via phone. Kept the showroom clean and maintained neat, orderly product displays. Kept current on market and product trends to effectively answer customer questions. Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company. Processed shipments and maintained organized stock shelves. Marked clearance products with updated price tags. Processed all sales transactions accurately and in a timely fashion. Education

Shoreline High

High School Diploma: Business Management

Seattle, Washington, United States

Coursework in Business and Management

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