Regional Coordinator Field Inspector

CAREER OBJECTIVE:

Seeking a leadership role with a company to utilize my leadership, training, and organizational skills to benefit the successful operations of the company

Bringing years of customer service and leadership skills that will help solve problems with the right resolutions and ensure customer satisfaction.

WORK EXPERIENCE

AIRGAS, Independence, OH

Cash Application Specialists, Oct 2022-Present

Responsible for researching and resolving open payments to customer accounts and performing analysis of payment histories

Conduct research for unidentified accounts and/or contact customer accounts

Maintain all related customer spreadsheets and support documentation

Identifies issues associated with short payments and overpayments

Resolves unapplied payment issues

SAFEGUARD PROPERTIES, Valley View, OH

Escalations Analyst, Feb 2017 – Oct 2022

Daily follow-up with vendor network by phone and e-mail

Comprehensive documentation of follow-up actions taken on orders

Ensure client standards and timeframes are met

Answer vendor questions on client-specific guidelines

Meet and/or exceed department goals of 30 loan touches per day

Handle escalated issues assigned by Senior leadership

Multitask and prioritize escalated issues

Document follow-up actions taken on orders

Vendor Account Manager Supervisor, June 2015 - Jan 2017

Supervised 7 Vendor Account Managers

Ensured timely completion of work orders

Trained new employees to develop them into a role of a Vendor Account Manager

Investigated and corrected errors for clients

SAFEGUARD PROPERTIES, Brooklyn Heights, OH

Regional Coordinator Field Inspector Trainer, June 2014 - May 2015

Managed field inspectors to complete field inspections

Trained new inspectors to conduct field inspections and meet client expectations

Created training document for new inspectors

Inspections Regional Coordinator, Feb 2004 - May 2014

Managed field inspectors to complete field inspections

Maintained 92% on-time performance

Daily phone and e-mail follow-up with the inspections network

Documented follow-up actions taken on orders

EDUCATION

Bryant & Stratton College, Online

Health Services Administration Diploma

May 2022

Awards & Honors:

Dean's List Spring 2021 (4.0 GPA)

Dean's List Fall 2021 (3.75 GPA)

Relevant Coursework:

Medical Terminology

Healthcare Information Systems

Intro to Health & Human Service Organizations

VOLUNTEER EXPERIENCE

BETHLEHEM TEMPLE OF PRAISE CHURCH, Cleveland, OH

Church Administrator, May 2004 - Present

Coordinate event services (funerals, weddings, and other special events)

Write proposals for fundraisers

Schedule appointments

Maintain financial records

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