Customer Service Representative

Freddie M. Miller

********@*****.***

Profile:

Dependable, result oriented professional with supervisory experience in education, customer service and graphic design management settings. Exceptional collaborative and interpersonal skills, dynamic team player with well-developed written and verbal communication abilities. Works extremely well in fast paced environments, as well as motivating and supervising staff to maximize productivity and efficiency.

Professional Experience:

Production Technician, 710 Labs-Oakland, CA. Jan 2022 – June 2022

Preparing products for distribution daily. Responsibilities include processing, storage, packaging and inventory control. Keeping of accurate records and safety protocols. (Management trainee)

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Security/Budtender, BPM-RPC Staffing-San Francisco, CA. March 2019 - June 2020

Retail Cannabis Dispensary - Responsible for opening, securing and closing the store daily. Provided expert knowledge and excellent customer service to patrons and vendors. Signed up new members.

Security Specialist, NCIS-San Francisco, CA. August 2015 – Sept 2018

Responsible for opening, closing and securing campus grounds daily. Patrolling the school's interior and grounds during regular school hours or special assignments. Enforces school or site traffic and parking regulations. Ensure visitor control procedures are implemented and followed.

Student Services Administrator, E.C.Reems Academy of Technology and Arts - Oakland CA. - July 2013 - July 2014 (School Closure)

Collaborated with Head of School and staff to provide and promote fun, academic achievement among young students ages 5 thru 14. Worked with faculty to implement school policies of student behavior and conduct. Served as acting dean for the second half of the school year. Provided mentoring and worked with students in the afterschool program. Multi-tasked by providing and monitoring all of the school social media, graphics and website throughout the school year. Provided key back-up to teachers and staff during field trips and events.

Guest Services Rep, SF Giants - San Francisco CA. - Jan 2013 -April 2019

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Provide a safe and enjoyable experience to fans, executives and players at ATT Baseball Park. Kindly assist with seating information and directions. Crowd control. Make sure all rules and regulations throughout the ballpark are followed. Provide security for ballplayers,News Media and all Sporting Events, Concerts, Expo's. home games.

Customer Service Representative, Landmark Event Staffing Services - Oakland CA - July 2012 - December 2013

Assist patrons and guests with information, guidance and security at various public and private events and functions (i.e. Sporting Events, Concerts, Expo's. Conferences and other events) throughout N. California.

Free-Lance Graphic Artist 2009 - Present

Work with Clients to create, arrange and produce various types of Graphic Design projects. I produce Websites, Newsletters, Cd Covers, Business Cards and Letterheads, Logo's, Desk-Top Publishing. From conception to production.

Customer Service Manager, American Reprographics Company - Walnut Creek CA - 2006 - 2009

Responsibilities included supervising the staff of 6 personnel and coordination of work to ensure successful production and completion of work by specified dates/times. Managed daily needs of the customer service department, including purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits and directing staff. Provided information to customers regarding products, processes (software/hardware), and production turnaround times. Examine digital files for completeness and processed orders through in-house digital programs. Conferred with production, sales, shipping, warehouse to expedite or trace missing or delayed shipments. Supervise, train and evaluate the staff members.

Student Support Service Counselor, Howard University – Washington D.C.July 2006 -Dec 2006

Provided direct instruction, mentoring and academic support, including organizational support to students. Collaborated and communicated with staff to implement school policies of student behavior. Supported all members of faculty in all areas as needed. Provided group instruction in various study skills.

Student (Full-time) Silicon Valley College 2004 - 2006

(Graduated)

Freelance Computer Graphic Designer FX41 Graphics 2002 - 2006

(P/T Parent/Family Manager)

Successfully managed and coordinated graphics designs projects from concept through completion. Collaborated with clients to create vision, conceive designs and consistently meet deadlines and requirements.

Technical Proficiency:

Platforms: Mac OS 9/10, Windows Vista/XP

Applications: Adobe Photoshop, Pagemaker and Illustrator, Dreamweaver, MS Office Suite (Word, Excel, PowerPoint, Outlook)

Educational Background:

Student Full-Time Silicon Valley College Emeryville, California

(Graduated)

AA Graphic Arts 2006

References Available Upon Request

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