Mail Processing Support Specialist

RAY MADDESS

VETERAN & MAILROOM OPERATIONS SPECIALIST

YELM WA Home phone 360-***-**** cell [phone 253-***-**** Email ***.*******@*****.***

Results-focused Veteran & Mailroom Operations Specialist with significant experience that spans over 2 decades primarily within the postal sector. Recognized as a strong leader and trusted advisor who not only meets but exceeds both client and company expectations. Extensive background in organizing and distributing mail among departments within a corporation which includes receiving and sorting mail by departments and distributing mail items to each department. Thrives in environments that require the capacity to prioritize concurrent projects both calmly and efficiently. Excels at communicating with various types of people and personalities which has aided in cultivating professional relationships, diffusing situations, and having positive interactions with colleagues. Currently seeking a position within a company that will view my skill set as beneficial and a valuable addition to their team.

AREAS OF EXPERTISE:

Team Leadership Postal Services Mailroom Operations Troubleshooting Time Management Inventory Management Record Management Supply Ordering Office Equipment Repair & Maintenance Customer Satisfaction Ingoing/Outgoing Mail Sorting Commercial/Forklift Driving Task Delegation Employee Training MS Office (Word, Excel, PowerPoint)

PROFESSIONAL BACKGROUND:

09/2005-PRESENT: DEP. OF SOCIAL & HEALTH SERVICES - DIVISION OF DISABILITY DETERMINATION SERVICES

EXAMINER SUPPORT SPECIALIST 1 (10/2015-10/2021)

Promoted to serve as the primary operator charged with running the inserting machine a DI 950.

Confirm that all outgoing mail is compliant with USPS regulations also sort all DDD’S incoming mail to ensure that it is delivered to the correct office.

Perform troubleshooting on any problems that arise and keep records of those problems for Pitney Bowes to repair.

Receive supplies and equipment for Disability Determination Service (DD’s), routinely check the stock, and order federal supplies and publications as needed.

DRIVER MAIL PROCESSING LEAD (09/2005-10/2015)

Worked in conjunction with the supervisor to coordinate jobs and sorted all of DSHS incoming/outgoing mail

Served as the Principal Operator of the folder, tabbing machine, label machine, and one of the operators of the postage machine and UPS system also served as the floor Emergency Coordinator and the section Commute Trip Reduction Representative.

In charge of managing and maintaining the inventory

Performed updates on select computers in the office which included UPS system, label computer, and all the DM's Meter heads.

Managed and maintained the records, and essential records that were in the office, and consulted with my manager on record retention.

Collected, maintained, and provided error codes to the meter heads for other staff’s usage which facilitated incident problems, and problem-solving for staff for their action to fix any mechanical problems.

Presided over record disposal, and record retention also maintain security and ensure that the confidentiality of the records are maintained.

Answered the phones in this office, and dealt with all office inquiries, complaints, and/or problems as calmly as possible.

Successfully addressed complaints by listening attentively, identifying the issue, and providing a solution, and/or checked to see what rules or laws were required to send packages locally or internationally.

Stayed up to date in the use of new postal technology by attending webinars, and postal websites.

Selected to lead and supervise lower-level staff.

Backup driver for doing mail runs to the post office in Olympia, and lacey mail deliveries and was the point of contact to handle vehicle maintenance issues.

Recognized for establishing and implementing an office manual on how to use, repair and maintain office equipment.

06/1988-5/2009: TECHNICAL SERGEANT, WA AIR NATIONAL GUARD

Served as a supervisor on projects and building new facilities for the military.

Instructed others on the operations of different equipment like a front-end loader, forklift, backhoe, dump truck, and bus.

***Additional Employment Information Available Upon Request***

EDUCATION & PROFESSIONAL DEVELOPMENT:

Commercial Driver’s Training 10/22 to 11/22

Fort Steilacoom Community College, Steilacoom, WA

Contact this candidate