Customer Service Client Coordinator

Payel Bhattacharyya

Total Relevant Experience: **+ years

Current Location: Marietta, GA

Contact Number: +1-434-***-****

Linkedin Profile https://www.linkedin.com/in/payelhr/

Email: *****.*************@*******.***

Work Authorization: H4 EAD I Authorized to work in the US

More than 10+ years of proven track record of success and leadership in Human Resource and Client Management. Have worked for leading Software Companies to Retail Chains (Offline and Online) in Human Resource and Relationship Management and have excelled in communication, team management, and client handling both front end and tele calling.

I am proficient in MS Suite, Google Docs, handled database updates, generated invoices, etc.

Have excellent organizational, multitasking, and time-management skills. Comfortable working alone and with a team. Wide range of experience in client coordination, and possess effective skills in oral and written communication. Furthermore, my work experience in both customer service and online retail administration makes me responsible to maintain high standard of ethics and be respectful towards client confidentiality.

If given an opportunity, I am willing to learn and deliver the best of my abilities. Looking forward to a highly motivating environment for growth and progress.

Experience

Gap Inc. (May’ 2022 – Present)

https://www.gapinc.com

Assistant Store Manager (Merchandise)

Ensure that the (floor manager, department manager, cashier, etc.) contribute their level best for the effective functioning of the store. Act as a strong pillar of support and stand by my team at the hour of crisis.

Acquaint the team members with the latest trends in fashion or any newly launched retail software. Delegate responsibilities to the subordinates according to their specializations and extract the best out of them. I need to constantly motivate them to perform better.

Making sure to meet store targets and earn profits. Responsible for the smooth and effective functioning of the store.

Maintaining the overall image of the store. My duty to sensibly display the merchandise so that it immediately catches the attention of the customers. The brand meets the expectations of the customers and lives up to its predefined image.

Recruiting employees for the store to suit a desired role. Hire the right candidates and train them for their overall development.

In brief:

The store is kept clean

Shelves and racks are properly stocked and products do not fall off the shelves.

Mannequins are kept at the right place to attract the customers into the store and rotated frequently.

The merchandise should be according to the season as well as the latest trends.

The store is well lit, ventilated and offers a positive ambience to the customers.

The signage displaying the name and logo of the store is installed at the right place and viewable to all.

Responsible for managing the assets of the store. The security and safety of the store is top priority. Keep the store free from pilferage.

Ensure that sufficient inventory is available at the store to avoid being “out of stock”.

Overall, managing a team that is responsible for planning, calculating profit and loss, handling cash at the store as well as collating daily sales as well as other necessary reports. Always make the customers feel safe and comfortable in the store, and they leave the store with a pleasant smile.Ensure that the (floor manager, department manager, cashier, etc.) contribute their level best for the effective functioning of the store. Act as a strong pillar of support and stand by my team at the hour of crisis. Acquaint the team members with the latest trends in fashion or any newly launched retail software. Delegate responsibilities to the subordinates according to their specializations and extract the best out of them. I need to constantly motivate them to perform better. Making sure to meet store targets and earn profits. Responsible for the smooth and effective functioning of the store. Maintaining the overall image of the store. My duty to sensibly display the merchandise so that it immediately catches the attention of the customers. The brand meets the expectations of the customers and lives up to its predefined image. Recruiting employees for the store to suit a desired role. Hire the right candidates and train them for their overall development. In brief: The store is kept clean Shelves and racks are properly stocked and products do not fall off the shelves. Mannequins are kept at the right place to attract the customers into the store and rotated frequently. The merchandise should be according to the season as well as the latest trends. The store is well lit, ventilated and offers a positive ambience to the customers. The signage displaying the name and logo of the store is installed at the right place and viewable to all. Responsible for managing the assets of the store. The security and safety of the store is top priority. Keep the store free from pilferage. Ensure that sufficient inventory is available at the store to avoid being “out of stock”. Overall, managing a team that is responsible for planning, calculating profit and loss, handling cash at the store as well as collating daily sales as well as other necessary reports. Always make the customers feel safe and comfortable in the store, and they leave the store with a pleasant smile.

Skills: Retail · People Management · Team Management · Team Leadership

Bapin Group (Apr’ 2015 – Jun’2021)

www.bapingroup.com

Online Administration and Sales Manager

Bapin Group, is a leading online retailer of assistive technologies catering to people with special needs here in the US and worldwide.

Responsibilities:

Communicate with vendors about products, price, commission, etc.

Inventory Management and drop-shipping arrangements.

Co-ordinate shipping, handling client queries regarding product and shipping.

Maintaining complex tax-related documents for IRS filing and communicating with tax lawyers.

Co-ordinate sales for Bapin Group International Deaf-Blind Expo once every 2 years.

Coordinating with ASL Interpreters to translate information to customers in Bengali and Hindi.

Skills: Retail · People Management · Team Management · Team Leadership

Target Brands, Inc. (Sep’ 2018 – Jul’ 2019)

Guest Service Advocate (Charlottesville, VA.)

As a Guest Service Advocate, I was at the front end, representing the Target brand in customer service.

Responsibilities:

Have and always looked for opportunities to go above and beyond guest expectations.

Helped guests feel the difference in their Target shopping experience because it's frictionless, inspiring, and rewarding.

Created a friendly and welcoming environment that generated lots of admiration and loyalty among guests for the brand.

Handled guest exchanges, returns, and complaints with grace and ease (assumed best intentions and apologized for the inconvenience).

Identified problems and offered solutions. Engaged guests in conversation while completing transactions and suggesting possible complementary products and services.

Always maintained a welcoming and helpful attitude toward guests and other team members.

Learned and adapted to current technology needs. Was able to think quickly on the spot to answer guest questions.

Helped translate information to customers in Bengali and Hindi.

Skills: Retail · People Management · Team Management · Team Leadership · Customer Service/ Support/ Engagement/ Experience · Client Management & Coordination · Office Administration · HR Functionalities

KAYA Skincare Limited (Nov’ 2004 – Mar’ 2007)

Client Coordinator

Kaya is India’s leading Skincare Clinic offering premium laser, spa, and beauty treatment for its celebrity clientele.

Responsibilities:

Run overall center operation, attain financial targets, and maintain smooth operations of the clinic

Performed supervisor roles like setting individual performance targets, handling employee escalations, upgrading employee skill-set, and setting grooming standards.

Maintained electronic records for leave, pay, benefit and incentives.

Maintain client roster for appointments, extensive client communications, suggest services by understanding individual requirements.

A-list client directory during promotional events, product launches, seasonal campaigns, and celebrity visits for future references.

The process started from scheduling appointments to allotment of services for the practitioners through a daily schedule roster.

Managing regular inventory and cash management and overall supervision of the clinic.

Celebrity handling and PR communications.

Awards & Recognitions:

●Kaya Diva award from the Eastern region for rendering services as a Client Coordinator

●Kaya Nova award from the Eastern region for rendering services as a Client Coordinator

●completed training on offering quality service to clients from SQC, Singapore.

Skills: Retail Customer Service/ Support/ Engagement/ Experience · People Management · Team Management & Leadership ·Client Management & Coordination · Office Administration · HR Functionalities

Delhi Public School (Apr’ 2002- September’ 2004)

Administrative Executive

A premium private school chain with approximately 3000 Students in their local branch.

Responsibilities:

●Handled applications and filtering tasks for 5000+ students every season along with a close-knit team.

●Maintained constant communications with parents daily, managing their needs, organizing PTO as necessary.

●Working closely with the other Local societies, handling PR activities, managing coordination with parent branch.

●Organizing Teacher’s interviews and maintaining and updating their electronic record for the candidate to employee journey.

●Supervising a team to maintain and update their electronic records for leaves, pay, benefits, etc.

Skills: Customer Service/ Support/ Engagement/ Experience · Office Administration · HR Functionalities · Client Management & Coordination

Pentasoft Center of Excellence (Jan’ 2001 – Apr’ 2002)

Faculty and Counselor

Pentasoft is a leading Multimedia training Centre offering career-oriented certification courses on Multimedia and Animation.

Responsibilities:

Teach Office tools like MS Office and Graphics tools like Adobe Photoshop, Flash, etc.

Created publicity campaigns and organized several events and programs.

Promoted to the role of Assistant Center Manager.

Organized Corporate Training.

Organized Teacher’s Interviews and maintain and update their electronic record for the candidate to employee journey.

Developed advertisements, planned seasonal campaigns, launched promotions for new software, arranged for knowledge shows, quiz programs

Skills: Office Administration · Teaching & Training · Student Support & Service · Student Engagement & Management

Atlas Software Technologies (Jan’ 99 – Sept’ 2000)

HR – Associate

Atlas is a software development company and division of Atlas Software Technologies, Pittsburgh USA.

Responsibilities:

Creating advertisement strategy in the leading newspapers and magazines circulating all over India. Created artworks and ad-matter for Classifieds and Display sections.

Individual screening of resumes to fix up an interview date, venue, and time.

Create company profile, prepare all immigration-related paperwork.

Initiate onboarding process after the interview, initiate Visa process if the candidate is selected for an onsite US job.

Make travel arrangements and arrange logistics like book tickets, arrange hotel and transport for the candidate’s flying to the US.

Skills: Office Administration · HR Functionalities · Client Support & Service · Client Engagement & Management

Education and Internship:

ILAM Systems Pvt. Limited (Dec’ 98 – Oct’ 99)

Project Trainee for Mid-range Computing

Summary:

Successfully developed projects like Pay Roll Order, Date Conversion Table, Development of File Definition Utility, Open Query File, Kitchen Order Ticket Entry, and Banking System.

Educational Overview

Degree: Bachelor of Arts with Major in English

University: University of Calcutta, India

Year: 1997

Professional Courses

Degree: Honors Diploma in Advanced Systems Management [HDASM]

Organization: Informatics Computer Systems

Duration: 2 years [completed along with my Graduation]

Grade: B

Degree: Professional in Multimedia [PIM]

Organization: Arena Multimedia

Duration: 1 year [completed while working with Atlas Software]

Grade: A+

Personal Summary

Date of Birth: 10 – 10 – 1976

Marital Status: Married

Key Skills: Human Resource, Client Coordination, Sales Management, Communication, and Interpersonal Skills.

Contact this candidate