Evie Lester-Brisco

Greater Atlanta Area 404-***-**** adt8kw@r.postjobfree.com

Administrative Professional of Public Policy

Patient, empathetic, and knowledgeable service representative with 12 years’ government administration experience and a Master’s in Public Policy Administration. Demonstrated record of accomplishments in case management, public policy, and customer service. Highly proficient in financial collections and receivables.

Data-Entry and Data Analysis, Organization

Public Administration and Policy

Legal Drafting

GIS

Claims Analysis and Document Verification

Professional Phone and Email Etiquette

COMPASS TAX GROUP Atlanta, GA

Financial Analyst (Part-Time) March 2021 – Present

-Study financial date and provide strategic outcome for clients

-Compose financial reports and collect data to inform and assist with decision making

-Recommend collections or investments for clients by evaluating previous and current data

SOCIAL SECURITY ADMINISTRATION Atlanta, GA

Career Progression – Promoted 3X in 18 months with 5 awards for excellent service, quality, and teamwork.

Specialized Service Representative Apr 2009 – Present

-Processed overpayments and collected on debt of account receivables at 70% returns on debt to ratio.

-Managed representative payee accounts that were paid directly to nursing homes or other representative that was over claimant accounts, by calling or mailing out statements that requested information on how to set up repayment plans if fraud or misuse of benefits were found

-Complete Supplemental Security Income (SSI) applications to ascertain eligibility of applicants. Conduct interviews (face-to-face and phone), analyze the case, and ensure compliance with government policy.

Completed > 375 interviews each month with 0% errors – exceeding goal by 25%.

-Research and identify SSI overpayments, prepare correspondence, and create waiver requests. Assess the beneficiary’s ability to repay as appropriate. Produced and retained > $100,000.00 worth of assets.

-Developed a document tracking system; designed the curriculum and trained the district office on policy changes regarding name changes in same-sex marriages.

Social Insurance Specialist Nov 2016 – Mar 2017

-Performed reviews of training modules and conducted interviews to determine claim eligibility. Assisted claimants with developing their retirement, survivor’s, and disability benefits and/or SSI.

-Assist with appeals and adjudicated claims and authorized them for payment.

-Assisted in the development of the new service manual by updating policies and payee system logins.

Management Analyst Mar 2016 – Nov 2016

-Point-of-contact for the Regional Commissioner Inquiry Unit – provided solutions/service recovery for congressional complaints. Tracked the inquiries, analyzed them, and investigated allegations submitted by constituents. Collaborated with the Department of Disability and Appeals Council to find resolution.

-Achieved client satisfaction through efficient processes, quick turnaround time, and helpful resources.

-Interacted with Senatorial, Congressional, and Gubernatorial staff daily.

GEORGIA MILITARY COLLEGE Milledgeville, GA

Collections Manager Jun 2001 – Mar 2006

-Led a cluster of 8 campuses in bad debt collections - managing the receivables of student accounts.

-Conducted quarterly audits in partnership with the controller; spearheaded the organization of files for the year-end audit given by an external independent agency. Passed all audits.

-Led a team of 4 permanent employees and several work-study employees in the research of student records to identify account discrepancies. Collected > 60% of bad debt for the office in five years.

Education and Technology Snapshot

Master of Public Administration (MPA), Specialization in Law and Public Policy

Walden University Atlanta, GA 2013

Bachelor’s in Business Administration (BBA), Concentration in Management

Clayton State University Morrow, GA 2010

PCOM Financial Database DATS (Death Alert Tracking System) Electronic Rep Payee App. Processing System eRAPS Microsoft (Outlook, Word, Excel)

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