Robin Richard

West Warren, MA: 413-***-****: adt8kg@r.postjobfree.com

PROFILE: Detail oriented & experienced professional seeking a full-time customer service position in an organization where I can utilize my problem-solving skills and be an asset to the employer.

JOB RELATED SKILLS:

Experienced in phone-based customer service

Able to adhere to strict talk times

Bonded

Proven experience in working with confidential records

Proficiency in utilizing industry-specific databases

Working knowledge of Microsoft Office (Excel, Word)

Ability to multitask and navigate multiple windows and computer screens

EMPLOYMENT & EXPERIENCE:

Lead Cook: Brimfield House of Pizza 2006- Present

Provide customer service throughout the restaurant

Food prep, cooking, and proper cleaning of all kitchen equipment

Perform inventory

IRS Forms Order Clerk: National Telecommuting Institute, Boston, MA 2003-2006

Received phone calls in high volume situations

Adhered to strict talk times

Followed regulations and policy set forth by the IRS relevant to consumer information

Utilized active listening techniques to de-escalate situations with upset consumers

Tasked with improving customer relations with the IRS and consumers

Dental Assistant, CDA: Caring Health Center, Springfield, MA 2004-2006

Assisted inpatient care

Participated in safe and sanitary practices

Maintained appointment schedule

Performed general sanitation

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