Sandeep Thapliyal

Restaurant Manager with *+ years of experience

managing a high-quality and fast-paced five-star

restaurant. Ability to train staff to the highest

standards of customer service, ensuring

increased customer satisfaction, reduced staff

turnover. Looking to use my strong leadership

skills and proven track record of assisting

restaurants achieve new levels of profitability

and efficiency for your fine dining

establishment.

adt8i5@r.postjobfree.com

+91-782*******

New Delhi, India

linkedin.com/in/sandeep thapliyal

WORK EXPERIENCE

Restaurant Manager

The Leela Palace New Delhi

11/2022 - 11/2022,

Take care of a team of 25 members and close coordination with Food and Beverage Manager, Restaurant Manager and Executive Chef.

Developed and maintained exceptional service standard resulting in 95% positive customer reviews.

Trained Front of House staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.

Assistant Restaurant Manager

The Leela Palace New Delhi

04/2018 - 09/2022,

Monitored operations to ensure employees followed

relevant procedures and worked towards defined Key

Performance Indicator (KPI) targets.

Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and

facilitating team-building activities.

Team Leader

The Leela Palace New Delhi

04/2016 - 03/2018,

Anticipated guest needs or requirements proactively, addressing problems promptly in order to prevent

complaints.

Assisted in preparation of special events and parties. complying with theme and requirements to achieve

successful outcomes.

Guest Service Executive

The Leela Palace New Delhi

02/2015 - 03/2016,

Assisted restaurant staff in opening and closing activities through deep cleaning, cash counting and table setting. Issued bills to guests and handled cash or card payments through company POS systems.

Assistant Steward

The Park New Delhi

10/2013 - 12/2014,

Warmly welcomed customers, showing them to their seats and taking orders.

Make sure every guest had a great time with us and give us more opportunities to serve them.

SKILLS

Excellent Customer Service Detail Oriented

Food and Beverage Operations Quality Assurance

Menu Planning and Designing Interpersonal Skills

Leadership Training, Coaching and Mentoring

PROFESSIONAL TRAINING

Industrial Training

Vivanta by Taj Fisherman Cove

07/2011 - 11/2011, Chennai, India

On The Job Training

Royal Orchid Central Grazia

12/2012 - 06/2013, Navi Mumbai, India

EDUCATION

Bachelor of Hotel Management & Catering

Technology

Hemwati Nandan Bahuguna Garhwal

University (A Central University)

07/2009 - 06/2013, Srinagar Garhwal, Uttarakhand

ACHIEVEMENTS

The Qube (All-day dining) - Scored 94.2 and 93.7 in Leading Quality Assurance Audit (LQA- London based company) (04/2018 - 10/2019)

Productive training techniques leads positive and

excellent feedback which increased guest satisfaction score from 65% to 95% (05/2019)

Was a part of one the managers to successfully plan and execute events like IAF (India Art Fair) April 2022 where catered 800 guests everyday for 4 consecutive days and Bio-Secure Bubble Team for IPL (Indian

Premiere League) for Mumbai Indians during IPL 2020. LANGUAGES

English

Full Professional Proficiency

Hindi

Native or Bilingual Proficiency

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