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Network Engineer Customer Service

Location:
Phoenix, AZ
Posted:
December 24, 2022

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Resume:

adt8ho@r.postjobfree.com

Christopher Packard ***** W Buchanan St

Goodyear, AZ 85338

Accomplishments

As a Network Systems Engineer, I have provided excellent organizational skills and positive attitude with colleagues and always emphasizing top-notch customer service. I continue to attend schooling and training that will be of benefit to any company. I possess Project Management experience with the communication skills required to interact with all levels of management

Completed CompTIA and CCNA classes with final score of 97.34%. I am presently studying for CCNP Certification and Cisco Umbrella Security training

Worked on FPGA (Field programmable gate arrays) at ASU- Video graphics processors to achieve

Maximum fuel efficiency for large passenger aircraft with ASU team.

Developed complex program and prototype circuitry/hardware for an experimental vehicle registered under the Experimental Vehicle, Safety Division (DMV) of Nevada (Experimental Vehicle 53)

Skills Profile

2000-Present:

LAN/WAN placement, deployment and configuration Fiber Optic Connections, including splicing

Multi-mode / Single-mode fiber optic/Copper Network-SFP GLC-MMD, GLC-SMD, GLC-T devices MOE (Metro over Ethernet) circuits, LIU installation and design

Design floor plan, installed and configured 100’s of Cisco WAPS ( Meraki ) with assistance from Wireless engineer and AP controller software

Configuration of VLANS and VRF, Spanning tree, Frame relay, FTTP, use of Wireshark

I can configure routers and switches right out of the box, Local Area networks are within the building primarily, the firewalls I have used mostly are PIX from Cisco (871) and Palo Alto (panorama setup) IPsec to setup site to site VPN connections and requires less than 10 command lines on each router, DMVPN (dynamic multipoint) is an alternative to more (less scalable) VPN's, hence less expensive. All VPN's provide more security inherently but are not invincible.

Simple to complex analog cross connections, all bud sets, toners, cat5/6e testers,

Proper handling of electronic components A+ Certification

High speed data installation and troubleshooting, CAT 5E-6 cabling, Time Domain

Reflectometers (TDR’s), Legacy equipment, routers, Intelligent programmable hubs, multilayer

switches, layer 3 switches

Testing and Calibration

WAP, AP Wireless networking configuration, encrypting, diagnostics and troubleshooting

Use and own various digital and analog multimeters, oscilloscopes, signal generators, RF meters, EMI test equipment, Wavetek, Tektronics, DSAM analyzers

Software

Windows-MS Office Suite, Powerpoint, Sharepoint, Visio, Win ME through Win10, TACACS login process, Advanced Basic, Hex Code, Visual Basic, VR proprietary, SolarWinds, BGP, OSPF, MPLS, Fundamental knowledge of all Ethernet topologies

Training and incorporating various voice recognition and voice synthesis programs into new software

Sharepoint in small to large/international communities

Work History Last 22 Years

1/2019-Present: Network Engineer ( SCC Surroundsound Computer Consulting) Surprise, AZ

Responsible for disaster recovery on various computer systems using proprietary software and advanced techniques. Installation, Repair and sales of security cameras (wireless and wired) in addition to high-end surround sound systems and integration to existing A/V equipment.

11/2017-1/2019: Network Engineer: ( Contractor for Randstad ) Aviage Systems Phoenix, AZ

Network Engineer, IT and PC support for all office employees for the Engineers working on Large aircraft electronic systems. Network support for Shanghai and Toulouse through international (underwater) COX Communications fiber network connections

2014-2017: Network Engineer (Contractor for Teksystems) State of Arizona Phoenix, AZ

As a Network Field Engineer responsible for planning, configuring, and installing the new AZNET II data / voice network for the State of Arizona (through Centurylink) in

the Distribution and Access layer at over 118 sites ranging from 3 users to 2000+ users per

site using set engineering standards based on the Cisco Enterprise Networking model, utilizing VMware Thin clients as well as standard PC’s

Planning:

After completing an on-site detailed site survey, assist in creating a Statement of Work for the client outlining the work to be performed and the equipment to be installed based on each individual site’s requirements of user count and network traffic. Make recommendations as to which WAN circuits and Voice circuits that would be needed to achieve high level of service

Before returning on-site….. Configure each piece of equipment with appropriate networking protocols BGP and OSPF and the unique agency’s VRF and VLANs in a test environment to ensure success before being placed on-site and into production.

Provided on-site field engineering and support in turning up new WAN links using Metro Optical Ethernet, T-1 MPLS, or DSL circuits. Refresh all existing equipment at the sites by installing new Cisco routers ranging from a 2901 to a 3945; Cisco switches ranging from stacked 2960S/X to 3750X, replace older Nortel, Avaya sometimes older Cisco phones with Cisco 7945 / 7965 / 7937/8831 Polycom conference phones. Programming for TFTP and general troubleshooting any new installation problems.

2013-2014: Network Engineer and IT (Contractor for Teksystems) PSCU Credit Union Phoenix, AZ Networking and IT support for large national call center. Provided networking support and provide general PC/desktop, proprietary software support for 300+ clients

2009-2013: Networking Installation and repair Technician (Independent Contractor) Surprise, AZ

SCC (Surroundsound Computer and Consulting) Responsible for disaster recovery on

various computer systems using proprietary software and advanced techniques. Installation,

Repair and sales of security cameras (wireless and wired) in addition to high-end surround sound systems and integration to existing A/V equipment.

2000 –2009: Cox Communications, Networking support/ FSR III Phoenix, AZ

Residential and commercial installations for networking and repair for data, video and telephony working with a ticket based system. Exceeded sales projections for the company. Productivity, time management, sales and customer service awards from COX for years. Several “Red Hat” awards and plaques for best overall technician from COX as well.

At Present: Studying for CCNP Certification, FPGA (Xilinx Zynq UltraScale + MPSoc/ SoC),

GPU/VMware technologies



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