Customer Service Agent

Andre Phillip Hernandez

Tel: 347-***-**** – Address: 340 Birch Rill Drive, Alpharetta, GA, 30022.

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OBJECTIVE:

To work in a challenging position where I can apply all my capabilities and experience in sales and customer service, and at the same time continue growing as a professional.

EXPERIENCE

INDEPENDENT CRYTOCURRENCY TRADING

New York, NY

Trader

March

2018 – May 2021

•In charge to read patterns within the charts

•Analyzing the different type of “rumors” and news that come up and can affect the market

•Always open to take risks based on my reading of the market, but at the same time managing the probabilities.

UBER AND VIA New York, NY/Atlanta, GA

Driver

March 2017 - Present

•In Charge to provide an exceptional service and customer service to the clients that were being transported to their destination.

•Responsible to any changes that were requested by the clients in terms of their routes.

•In charge to deal with client’s complaints about traffic, routes, other clients and in general any type of concerns about the app.

GUSTAVINO’S New York, NY

Bartender May 2014

– December 2015

•Prepare drinks in a very fast pace environment

•In charge to serve clients with their requests

•Explain customers the different food/drink options that were offered

GROUND LOGISTICS AND TRANSPORTATION Medellin, Col/Miami, FL

Logistics coordinator and customer service agent March

2012 – April 2014

•Coordinate the inland logistics operations of the company under lots of pressure and effective use of time

•Create high quality inland Bill of ladings

•Handled the logistics operations of hazardous materials

•Keep clients informed about the different status and conditions of the cargo in reference to the destination; always keeping a positive attitude no matter how bad the situation appeared to be, my job was to deliver.

PIP FILISH CLOTHING COMPANY Medellin, Colombia

Owner and manager Aug

2010 – Feb 2012

•In charge to order the merchandise to the providers

•Coordinate the transportation of the merchandise until it arrives to destination

•Coordinate the distribution of the merchandise to the clients

•Maintain the online marketing of the company

WELLCARE OF NEW YORK New York, NY

Insurance Sales Representative

June 2007 – June 2010

•Execute the sales goal of the company

•Became to be among the top 10 sales representatives

•Explain prospect clients how our services and benefits may improve their Medicare insurance needs

•Guide clients through the Teleapp enrollment process

FIDELIS CARE ORGANIZATION New York, NY

Marketing Representative

March 2006 – May 2007

•Execute the sales goal of the company

•Guide clients through the enrollment process

•Help prospects and clients with any doubt or inquiry about their medical benefits

•Keep our systems and clients information updated

EDUCATION

QUEENSBOROUGH COMMUNITY COLLEGE

•Electronic engineering associates degree -Bayside, New York 2007

ESUMER COLLEGE International business 2010 - 2012 (Medellin – Colombia) Conferences:

•Sports marketing congress, Esumer college, April 28 and

29 of 2011

• Challenges of the logistics and services fields for the business competitiveness”, Intercontinental Hotel, Medellin, November 22 and 23 of 2011

•My team and I won the Angel hack that took place in Medellin, Colombia in 2018; I was not good at technology, but I’m good at public speaking and exposing ideas.

Languages: English, Spanish and Portuguese

Skills: Used to work under pressure, High level of analysis, good expositor of projects and ideas, multitasking and great customer service capabilities. References: Available upon request

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