Data Entry Service Representative
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DENISE SCARBERRY
San Antonio, TX 78247
210-***-**** - adt8gz@r.postjobfree.com
PROFESSIONAL SUMMARY
Enthusiastic Senior Customer Service Representative with more than 25 years of
customer service and order management experience adds value to business by
providing outstanding customer service, engaging customers and building relationships
with buyers. Exhibits strong command of company's customer service policies and
remains well-trained in product knowledge to offer quick and accurate assistance to
customers. Operates at high level to consistently meet or exceed business quality and
productivity standards.
¢ Responding to Difficult Customers Articulate Communication
© Issue and Complaint Resolution * Call Documentation
© Courteous with Strong Service Customer Account Management
Mindset © Upselling Products and Services
© Efficient and Detail-Oriented © Quality Control Policies
© Understanding Customer Needs * G-Suite
© Customer Retention Strategies « Data Entry
© Calm and Professional Under Pressure ¢ MS Office
© POS Systems and Ordering Platforms Adobe Creative Cloud
¢ Data Entry and Maintenance
Work History
02/2020 to Current Senior Customer Service Representative
Spectrum — San Antonio, TX
Learned and maintained in-depth understanding of product and service information
to offer knowledgeable and educated responses to diverse customer questions.
© Processed, scheduled and executed customer orders for new and established
customers.
© Researched and rapidly resolved client conflicts to maintain key accounts.
Engaged clients in person and over phone to answer questions and address
complaints.
© Trained and directed new employees in call script use, conflict resolution and data
entry practices to boost customer satisfaction ratings.
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