Mail Processing Postal Service

KENYATTA FORTUNE

Milwaukee, WI *****

801-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence. Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Reliable Job Title enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Courteous professional with substantial experience in Type industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over Number years of experience. Compassionate Job Title possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Area of expertise. Collaborative team player with strong clinical and interpersonal skills. Available Number hours per week, weekends and evenings.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. ACCOMPLISHMENTS

Supervised team of Number staff members.

Documented and resolved Issue which led to Results. SKILLS

Bedside Care Household Organization

Problem Identification

Personal Care Assistance

Personal Service

Personal Grooming Care

Caring Companionship

Household Cleaning

Meal Planning and Preparation

Daily Logs

Direct Supervision

Communication Assistance

Garbage Disposal

Floor Sweeping

Word Processing

Accurate in Following Orders

Developing Client Trust

Behavior Redirection

WORK HISTORY

09/2005 to Current Mailhandler

United States Postal Service, USPS – Oak Creek, WI Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Used automated mail processing equipment to sort and collate mail. Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions.

08/2020 to 02/2021 Supervisor

United States Postal Service, USPS – Oak Creek, WI Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Evaluated employee performance and coached and trained to improve weak areas. Maintained compliance with company policies, objectives and communication goals.

Worked with management team to implement proper division of responsibilities. Set overall vision and provided team leadership.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Introduced team contests and goals to enhance productivity and improve employee morale.

Performed annual evaluations and reviews for large staff of employees. Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.

Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets. 04/2003 to 09/2005 Accounts Receivable Clerk

Tankstar Usa Inc. – Milwaukee, WI

Prepared and mailed invoices to customers, processed payments and documented account updates.

Reconciled accounts receivable ledger to verify payments and resolve variances. Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy. Responded to inbound inquiries regarding accounts and payments. Submitted cash and check deposits and generated cash receipts to record money received.

Made outbound calls to vendors and customers to discuss and resolve account needs.

Used accounting software to reconcile accounts, track income and generate invoices.

Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Reviewed time and attendance records to identify billable items. Matched purchase orders with invoices and recorded necessary information. Generated invoices upon receipt of billing information and tracked collection progress.

Entered figures using 10-key calculator to compute data quickly. Assessed data and information to verify entry, calculation and billing code accuracy.

Managed and updated financial accounts and permanent records for more than Number current clients.

05/2022 to Current Personal Care Assistant

First Choice – Milwaukee, WI

Assisted with daily living activities, running errands and household chores. Remained alert to problems or health issues of clients and competently responded. Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles. Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Built strong relationships with clients to deliver emotional support and companionship.

Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

EDUCATION

06/1998 Business : Business Administration

Business And Banking Institution - Milwaukee, WI

06/1994 High School Diploma : General Studies

Grand View High - Milwaukee, WI

CERTIFICATIONS

PCW - Personal Care Worker

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