Customer Service Data Entry
Resume:
Deborah Adams
Dallas, TX *****
*************@*****.***
• Over 25 years of Customer Service and Client Support experience
• Strong Interpersonal communication skills.
• Problem analysis and problem solving.
• Organizational skills and customer service orientation.
• Ability and ability to work under pressure.
• Initiator.
Willing to relocate: Anywhere
Work Experience
Claims Representative.
Catastrophe Management Solutions - Remote
April 2013 to Present
Contract Assignment Assist State Farm homeowners policy holders in filing catastrophe, fire, flood,
claims, from remote location
Dispatcher
Global Optics
April 2016 to April 2017
Responsibilities include calling TWC/Spectrum customers to verify appointments, Assisting technicians in
adding equipment, running house checks, closing jobs, verifying proper billing codes are being used, Add
technicians billing codes and update the CSG system, Build, update and maintain our daily jobs board,
Create and send end of day reports nightly, Handle customer complaints, Keep technicians updated and
on schedule for their daily routes
Claims agent
April 2013 to January 2017
Responsibilities included Handling State Farm's clients in filing claims, Schedule drive in appointments
Dispatcher
Communication Group Inc
February 2015 to April 2016
Responsibilities included Calling Time Warner Customers to verify appointments, Assisting technicians
add equipment, running house checks and closing jobs, add technicians billing codes to Cable Trace daily,
Sending end reports to TWC CMTS
Dispatcher/ Supervisor
Caliber Communication
September 2013 to February 2015
Responsibilities included creating department schedules for dispatchers, Mass assigning and routing
technicians daily, Reconciliation reports upon completion of all job issues on a daily basis, Monitor
Customer Service/ Billing Agent
Time Warner Cable
April 2007 to December 2012
Responsibilities included handle a high volume of calls covering full range of customer service, Obtaining
complete information for resolution of transaction in a prompt and professional manner, Understand and
explain customers monthly bill
Education
H. Grady Spruce High School
Skills
• Multi-line Phone Systems
• Data Entry
• Office Management
• Customer Service
• Administrative Experience
• Warehouse Experience
• Sales
• Leadership
• Personal Assistant Experience
• Driving
• Payroll
• Management
• Office Administration
• Communication Skills
• Microsoft Outlook
• Clerical Experience
• Typing
• Phone Etiquette
• Computer Skills
Contact this candidate