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Nursing Assistant Customer Service

Location:
Church Point, LA
Posted:
December 24, 2022

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Resume:

LINDA LEWIS *** Noah Daigle Rd. Church Point, La. 70525 Cell:337-***-**** adt8em@r.postjobfree.com

SUMMARY

Well-organized individual possessing excellent time management and customer service skills. Keeps customers updated on issues important to them and works hard to meet the needs of the customer and even harder to be successful. Trustworthy professional capable of accepting direction and following through. Dependable and hardworking, seeking long-term employment with an established facility.

Compassionate caregiver accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient morale and increase comfort.

EXPERIENCE.

12/19/2020 to 08/15/2021. Woodbriar Assisted Living & Memory Care- Maurice,La. 12/19/2020 to 08/15/2021. R/A- CNA responsibilities : taking daily temps on residents. Assisting residents with bathing, showering….laundry if needed. Cleaning disignated areas of facility. Assist residents to and from meals...to and from activities. Provide residents with weekly menu and activity calendar. Make fresh coffee daily on assigned shift.

CNA Supervisor 06/ 2021 to 08/ 2021. Fill in call In's for shifts. Call Agency if needed. Check residents emergency information binder...check CNA check list to make sure they are filled out properly. Make sure CNA duties are being done and completed. Report to director and Assistant director with any issues. Report to director and assistant director for weekly meeting. Make sure every shift is covered for 2 weeks at a time.

04/2015 to 07/2017 Certified Nursing Assistant

Cedar Crest Memory Care Lafayette, LA

●Provided hands-on nursing care under direct RN supervision, adhering to facility policies and procedures.

●Collected specimens, monitored vitals and maximized patient comfort.

●Responded to patient alarms and needs-assessment requests to identify course of treatment.

●Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

●Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

●Documented patient intake and dietary requirements and assisted with feeding.

06/2010 to 12/2014

Certified Nursing Assistant Supervisor

Rosewood Retirement Lafayette, LA

●Responsible for patient care as well as supervision of certified nursing assistants (CNA'S).

●Acted as patient advocate and implemented total patient care through teamwork covering 10 to 15 patients per shift per CNA.

●Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined CNA's as needed.

●Routinely evaluated the overall resident care within the facility and diligently enforced high standards.

●Established and maintained positive relationships between CNA's, residents, and families.

●Delivered high-quality and compassionate care.

02/2008 to 06/2009

Housekeeping

LTAC Of Acadiana Youngsville, LA

●Responsible for cleaning and sanitizing multiple areas for example: nurse’s stations, patient rooms, dialysis areas and other patient care areas, wound care stations, cafeteria and administrative offices.

●Received and stocked supply shipments

●Monitored and replenished linen and cleaning supplies, facilitating optimal availability for patient care.

●Responded to guest requests for linen and other items quickly, which increased patient satisfaction.

●Interacted pleasantly with clients and patrons when performing daily duties, which improved customer satisfaction.

●Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.

●Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.

06/2006 to 05/2008

Resident Assistant (CNA)

Rosewood Assisted Living Lafayette, LA

●Provided hands-on nursing care under direct RN supervision, adhering to facility policies and procedures.

●Collected specimens, monitored vitals and maximized patient comfort.

●Responded to patient alarms and needs-assessment requests to identify course of treatment.

●Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

●Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

●Documented patient intake and dietary requirements and assisted with feeding.

●Played games and provided activities for patients to boost mood, improve memory and provide light entertainment.

EDUCATION AND TRAINING

High School Diploma -1982

New Iberia Senior High New Iberia, LA



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