Customer Service Operations Supervisor
Resume:
Donna Lewis
New Egypt,
New Jersey *****
www.linkedin.com/in/DonnaLewis10 - DonnaLewis10@hotmail.com__
Professional Summary – Finance
Enthusiastic, hands on Teller Operations Supervisor, with numerous years invested in the banking industry. A team leader dedicated to the development and motivate each team member. Setting high standard of excellence in customer service, banking center operations including Large Currency Reporting, MIS. ATM balancing, auditing and cash orders for the banking center and other routines required. Known for excellent work ethic, dedication and outstanding audit results. Have orchestrated three bank mergers seamlessly. Mentored, coached and trained new employees and help to crossed trained employees who wanted to advance in the company.
Awards and Accomplishments
Professional Teller: 2011, 2013
Top Performer Retail Banking: 2015, 2016, 2017
Operations Excellent Annual Audit Top Performer 2013
Skills
Works well independently Computer Literate
Basic office equipment Time management
Typing Merrill Banking system
Cash handling Clerical experience
Remote capture system Cashier
Former NJ State Notary Ten Key
Current Employer 10-2021-current
Mc Gregory’s Farm and Market
136 Springfield Meeting House Rd., Jobstown, NJ 08041
Robert Phillips, Owner 609-***-****
Assisting customers with their purchase and answering question.
Review daily list for required products that are needed for inventory or store display.
Bake or cook products following operational procedures.
Maintain inventory for products that need to be purchased.
Maintain cleanliness of sinks, dishes and work area.
Up selling product to customers.
Senior Teller 2015-2018
Bank of America, Main Street, New Egypt, New Jersey 08533
Processed customer transaction with a 98 percent accuracy rate, while processing over 200 transaction daily.
Top Performer in individual sales 2015-2017
Evaluated customers financial need by asking open ended questions and referring them to the personal banker.
Daily control of a cash drawer with a limit of $50,000, main cash vault of $400,000.
Teller Operations Supervisor 2004 -2015
Bank of America, Rt. 33, Mercerville, New Jersey 08619
Supervised, trained and coached the teller line on company’s policies and procedures to minimized loss
Worked as a mentor to develop crossing selling skills and expand product knowledge.
• Maintained the cash inventory for the banking center and balancing the main vault daily.
• Participated in audit program and operations of the banking center.
• Worked closely with banking center manager to maintain operations and customer excellence.
Head Teller 1994-2004
Fleet Bank Boston, Sunnybrea Blvd, Yardville, NJ 08619
•Processed both individual and business transactions while providing excellent customer service.
• Demonstrated accuracy while working in a high volume fast pace office.
• Accurately, balanced a cash drawer daily to minimized loss.
• Follow operation procedures set by the company.
Education
•Ewing High School - Business
•Mercer County College - Web Design 30 credits
America Institute of Banking
.
Contact this candidate