Customer Service Associate

Enedina Ramos

Rosemead, CA ***************@*****.*** (626) 820- 3360

Education

Sacred Heart High School May 1993

Work Experience

** **** *****, **** *******, Pasadena, CA June 2022 –

Operate cash register and credit card machine to process customer payments

Receive and process customer payments

Educate employees on register use, merchandising, and customer service

Resolve escalated customer disputes with special actions

Work extra shifts during busy period and covered for call-in employees to maintain service levels

Help customers complete purchases and locate items

Assist customers by answering questions and fulfilling requests

Walmart, Customer Service Cashier, Rosemead, CA Aug 2019 – Jan 2021

Resolved customer complaints and maintained clean and tidy checkout area

Enabled customers to feel welcomes, important and appreciated by answering questions about products sold throughout store

Maintained customer satisfaction with quick and professional handling of product returns

Maintained current knowledge of store promotions and highlighted sales to customers

Operated cash register to record transactions accurately and efficiently.

Dodgers Stadium, Guest Service Associate, Los Angeles, CA Apr 1998 – Jun 2014

Greeted visitors upon arrival, offered assistance and answered questions to build rapport and retention.

Welcomed and acknowledged guests with a smile, eye contact, and friendly verbal greeting

Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy

Explained security policies and procedures to guests to promote visitor confidence and safety

Assisted guests by furnishing information and directions around stadium, gift shop and dining areas

Skills

Cash Handling

Customer service

Complaint resolution

Cooperative attituded

Policy enforcement

Adaptable and flexible

Billing and payment processing

Native Spanish speaker

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