Data Entry Customer Service

Julee Kim 425-***-**** ********@*****.***

OVERVIEW: Pursuing leadership role.

General manager in retail and hospitality for over 10 years and hands on experience in retail, restaurant and hospitality business for over 15 years. A strong leader with diverse knowledge of business operations of all levels.

SUMMARY:

*Over 10 years in the hospitality business, dedicated to customer service and controlling costs to fully retain the most profit in the business.

*Understands the supply chain management, shipping and receiving.

*Ability to adapt quickly to new environments and workload, takes initiative with the crew members and staff, solves problems with efficiency and able to delegate tasks swiftly and easily.

*Strong verbal and written communication, works well with others and independently to achieve the goals and strive for excellence.

EXPERIENCE/SKILL SET:

Current Role: Assistant Manager

Soma Intimates. Lynnwood, WA.

6/4/21-current role.

*Train and coach new and existing employees. Motivate and engage teammates.

*Customer Service and Experience leadership Role.

*Delegate daily tasks and prioritize responsibilities.

*Analyze and evaluate sales strategies and numbers and translate to sales floor. Read and analyze KPI reports.

*Finalize payroll and time sheets.

*Key holder, open and close store.

1. Seattle Hill Physical Therapy. Snohomish, WA. 6/2019. Admin Assistant.

*Handled incoming and outgoing phone calls for new and existing patients.

*Data entry from Intake Sheets, Patients charts, made appointments and Insurance information.

*organized and prioritized patient’s folders according to urgency levels to the manager.

2. Metropolitan Deli and Café. Seattle, WA. 2016-2019. General Manager.

*Efficient in Microsoft Word, PowerPoint and Excel.

*Interview and train new hires.

*Supervised team members of 5 and delegated tasks accordingly.

*Appointed as Keyholder of the stores.

*FOH (Front of the House) assisted with customer service to achieve the highest standards.

*Advised marketing tasks on social media and on apps to drive sales.

*Made schedules for team members.

*Handled all incoming & outgoing calls and documents.

*Paid vendors with corporate checks and invoiced services.

*Entered data into the POS system for new inventory and clientele list.

*Updated interior design and set up of the planogram.

3. Kick It Boutique. Ballard, WA. 2018. Sales associate.

*Handled the POS system with cash and credit cards.

*Reached and made sales goals.

*Answered incoming calls from vendors and customers.

*Data entry in the POS system for new and existing clients. Purchases made, returns and exchanges.

*Light housekeeping.

4. Teriyaki Town. Lynnwood, WA. 2016-2018. Cashier.

*Answered all incoming calls from customers for orders and vendors.

*POS cash and credit card handling.

*Customer service duties to deliver orders to customers and prep to-go orders.

*Food prep.

*Light housekeeping.

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