Sales Associate Customer Service

Eden Jones

262-***-**** ********@*****.*** Kenosha, WI 53142

SUMMARY

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

SKILLS

Host

Busser

Retail Sales

Customer Service

Time Management

Policy and Procedure Adherence

Display Setup

Verbal and Written Communication

Sales Goals Attainment

Cash Handling

Merchandising Knowledge

Store Opening and Closing

Stockroom Upkeep

Problem-Solving

Self-Checkout Assistance

Customer Needs Assessment

Flexible Schedule

Product Recommendations

Relationship Selling

Sales Development

Excellent Communication Skills

Money Handling

Product Sales

Friendly and Outgoing

Customer- and Service-Oriented

Listening Skills

Cash Register Operation

Outgoing Personality

EXPERIENCE

Sales Associate, Tropical Tan - Spokane, January 2022-April 2022 Kenosha, WI

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Helped customers find specific products, answered questions and offered product advice. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sold various products by explaining unique features and educating customers on proper application or usage.

Built and maintained relationships with peers and upper management to drive team success. Reviewed files, recordings and other documents to obtain information to respond to requests. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Answered product questions with up-to-date knowledge of sales and promotions. Built trusting relationships with customers by making personal connections. Assisted teammates with sales-processing tasks to meet daily sales goals. Answered incoming telephone calls to provide store, products and services information. Adhered to company initiatives and achieved established goals. Engaged positively with each customer, providing professional and polite support for sales and service needs.

Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.

Stayed up to date on company products and services to support sales objectives. Cashier, Walmart, April 2020-February 2021

Kenosha, WI

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.

Wrapped items and bagged purchases properly to prevent merchandise breakage. Learned roles of other departments to provide coverage and keep store operational. Inspected store products for damage and obtained item replacements for customers. Answered customer questions, provided store information and directed customers to designated store areas.

Processed refunds for worn, damaged and broken merchandise. Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.

Hostess, Milwaukee Burger Company, December 2019-March 2020 Kenosha, WI

I greet everyone with a smile and the seat them where ever they desire to be sat I also bust tables and wipe them down.

Greeted guests and gathered information to seat groups or place on waitlist. Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials. Greeted customers, answered questions and recommended specials to increase profits. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Answered telephone to provide dining information and take reservations. Accommodated guests with children and special needs to promote comfortable dining experience.

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware. Retail Sales Associate, ROGAN'S SHOES, July 2019-November 2019 Kenosha, WI

I answered phones, organized shoes, and helped customers find the perfect shoe for them. EDUCATION AND TRAINING

Ayurvedic Esthetician, The Institute of Beauty And Wellness, Milwaukee WI Expected in August 2022 Indian Trail Academy, Kenosha WI May 2022

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