Service Representative Insurance Specialist
Resume:
MARIA B. BARRON
Irving, TX ****0
Phone: 469-***-****
Email: ************@*****.***
OBJECTIVE
To obtain a position in a professional environment that will help me utilize my skills, grow, and advance within the organization.
EDUCATION
Nov. 2002 to Jan. 2004 ATI Technical Institute
Dallas, TX RMA Certification
Sep. 1993 to May 1997 Chester W Nimitz High
Irving, TX High School Diploma
WORK HISTORY
August 2014-Present Insurance Specialist
Irving, TX Exeter Finance Corp
Process and file physical damage and total loss insurance claims with insurance agencies and other third party administrators, and applies proceeds to customer accounts.
Issue letters of guarantee for assets declared as a total loss.
Maintain communication to monitor claim status with insurance companies
Handle any inbound phone calls/emails for insurance related matters
Properly and accurately document all activities with clear and concise notes in SHAW
Utilize MMR values to negotiate settled upon amounts with insurance companies
Pull Snapshot report daily to work new account routed in timely manner
Work potential charge offs as efficiently and proactively to ensure account does not charge off
May 2013 to August 2014 Customer Service Representative
Irving, TX Exeter Finance Corp
Inbound call center for vehicle financing
Taking English/Spanish calls
Assisting customers with account information
Processing payments and setting up payment arrangements for account that are <4 days past due
Resolved customers billing disputes
Provide daily feedback and coaching to peers
Documented all account activities properly and accurately
Made recommendations to management of accounts needing additional attention
Oct 20010 to April 2013 Customer Service Representative
Irving, TX Nissan Motor Acceptance Corp
Customer Relations Inbound call center taking calls for Nissan/Infiniti customers, assisting with account information and problem solving
Lease Customer Network: Assisting customers with end of lease questions, liability statement issues, and EWU charges
Total Loss/Physical Damage: Assisting customers and insurance companies with total loss/physical damage claims, explaining total loss process and submitting claim to process the letter of guarantee for pay
Portal, customer online support: Assisting customers with online account profile and helping customers manage payment, payment activity, payoff, and overall account information online
Assisting and taking escalated calls and helpdesk
March 2007 to Oct 2010 Customer Service Specialist
Irving, TX Nissan Motor Acceptance Corporation
Support NNA Direct Marketing efforts by handling complex inbound phone and email inquiries extensive research and customize responses in order to educate potential customers on key features, pricing, and benefits on Nissan/Infiniti vehicles
Make outbound calls to current and potential customers to stimulate customer traffic, strengthen customer-dealership relationships, and increase sales
Answer questions related to product commercials and specific events
Assist in training of new employees
Assist supervisor with special projects included but not limited to new car and new ownership surveys
Nov 2005 to March 2007 Customer Service Representative
Dallas, TX Alliance Data Systems
Inbound call center
Enrolling customers for residential and commercial electric services with Direct Energy
Assisted customers in explaining billing questions on statement and payment plans
April 2005 to Nov 2005 Registered Medical Assistant
Dallas, TX Launey Medical and Surgical Group
Scheduled appointments
Billing and coding for insurance claims
Verified insurance plans and coverage
Called in prescription refills for patients to pick up at pharmacy
Assisted Physician with minor office surgeries
March 2004 to April 2005 Registered Medical Assistant
Irving, TX O’Connor Medical
Verified insurance benefits and coverage
Triaged patients for purpose of visit
Drew blood and performed EKG’s
Assisted Physician
Feb. 2001 to March 2004 Customer Service Representative
Grand Prairie, TX LMD Integrated Logistic Services
Scheduled appointments for inbound/outbound freight
Data entry
UPS shipments
Filing
Inventory control
SKILLS
Ability to read, write, and speak both English and Spanish
Detail oriented
Excellent customer service skills
Strong worth ethic
Excellent oral/written communication skills
Excellent organization/multi-tasking skills
Troubleshooting/problem solving skills
Excel, Power Point, Word, Outlook, 10-key
REFERENCES Upon request
Contact this candidate