General Manager Hotel

David Clinton Littlefield

**** ********* *******

Norman, Oklahoma 73071

Cell: 405-***-****

*****************@*****.***

Respected hands-on leader in the hospitality industry. A versatile, dedicated, and well-organized leader with an exceptional can-do attitude.

Professional hospitality motivational speaker, trainer and industry ambassador.

Hospitality industry award winner with expert managerial proficiencies; Experienced in new construction, new openings, property turn-a-rounds and turn-key operational responsibilities for over 100 Hospitality businesses throughout successful hospitality career. Conducted over 200 “Hospitality Personality” training / motivational seminars presenting to more than 6,000 attendees.

Areas of Expertise

Director of Hotel Operations

Hotel General Manager

Food & Beverage Director

Turn-a-Round Expert

Project Management

Restaurant General Manager

Passionate Hospitality Speaker

Hospitality Personality Founder

Business Development Liaison

Professional Experience

Hospitality Motivational Speaker

Founder / FANTASTIC Hospitality Personality. 01/15/92 to current

A powerful, passionate, motivational seminar that helps to recharge, renew, and inspire hospitality leaders to help create an extraordinary positive work environment. Program has been attended by more than 12,000 hospitality industry professionals over the last 30 years. Seminar highlights include Finding Hospitality - Emotional Connectivity – The Psychology of Hospitality – The Power of Programming – Legacy Leadership – Motivational Management – Hope for Hospitality – Increasing ROHE – Building Self-Esteem & Management Protocol.

Mo’ Bettah’s Hawaiian Style Food – Norman, Oklahoma 05/01/22 8/06/22

General Manager

High volume, fast casual, Hawaiian Style Restaurant operation serving traditional Hawaiian style mac salad, rice, Teriyaki steak and chicken, Pulehu chicken, Katsu chicken, Hawaiian beverages and juices. Responsible for day-to-day operations including turn-key administrative duties, purchasing, scheduling, training and guest relations.

Billy Sims BBQ & Burger Organization – Tulsa, Oklahoma 02/17 to 4/30/22

Managing General Partner / Billy Sims Burger / MidWest City, Oklahoma

David trained Billy Sims BBQ Restaurant franchisee and company-owned management and team members on helping to create powerful and productive hospitality environments. Rolled out turn-key Hospitality program for entire organization. Hospitality program includes the “Top 10” ways to create hospitality, posters for all locations, and a comprehensive hospitality study guide for all team members. In addition, David was the Managing General Partner handling the day-to-day operations of the first Billy Sims Burger prototype concept located in MidWest City, Oklahoma.

CROWNE PLAZA HOTEL – OKLAHOMA CITY, OKLAHOMA 01/16 to 02/17

Hotel General Manager

Full-service hotel operation located in Oklahoma City. 218 guest rooms, outdoor swimming pool and fitness center. Turn-key meeting and convention services featuring 9 meeting rooms with over 13,000 square feet of meeting space. Full-service restaurant and lounge with 24-hour room service available to our guests. Management responsibilities including budget preparation, revenue management, sales and marketing direction, food and beverage menu development and full-service departmental training implementation.

JDSK ENTERPRISES – ABERDEEN, SOUTH DAKOTA 11/10 to 12/15

Director of Hotel Operations

Responsible for all facets of 12 Hotel operations located in 5 states. Properties are in Garden City and Emporia. Kansas, Norman, Bethany and Chickasha, Oklahoma, Mattoon Illinois, S. Jacksonville, Illinois, Dubuque, Iowa and Nevada, Missouri. Brands include Holiday Inn Express & Suites, AmericInn & Suites, Holiday Inn, OKC Airport, Staybridge Suites, OKC Airport, Country Inn & Suites and Hampton Inn. System-wide year ending RevPAR increase of 38.3%. System-wide occupancy increased from 2011-year end of 53.4% to a year end occupancy of 74.9% in 2015. System-wide revenues increased year over year an average of $978,000.00.

PREMIER HOSPITALITY CORPORATION - DURANT, OKLAHOMA 10/07 TO 11/10

Brand Champion – Hotel General Manager

Holiday Inn Balanced Full-Service Hotel, 121 Rooms, Tulsa, Oklahoma.

Holiday Inn Balanced Full-Service Hotel, 121 Rooms, Stillwater, Oklahoma.

Holiday Inn Full-Service Hotel, 150 Rooms, Norman, Oklahoma / General Manager

Holiday Inn Full-Service Hotel, 167 Rooms, Wichita Falls, Texas. / General Manager

Recognized by Intercontinental Hotel Group for the “Most Improved Overall Satisfaction Score”. Leadership role helped to bring Hotel out of OSAT failure to an improvement in brand ranking from #787 in 2008 to #275 in 2009.

Recognized by Intercontinental Hotel Group for the “Most Improved Revenue Growth Index” 2009 /2010.

Budget preparation, cash flow management, expense control and daily operational accountability.

Forecasting, Hotelligence Report, Star Report and Marketvision Report assimilation and application.

CHICKASAW NATION DIVISION OF COMMERCE- ADA, OKLAHOMA

3/03 to 10/07

Hospitality Division Director / Hotels, Restaurants, Golf Course & Entertainment Venues

Operational responsibilities for all Hospitality related businesses for the Chickasaw Nation Division of Commerce. Successfully planned, organized and directed all phases of the opening and operations of 24 hospitality businesses including operations located at the RiverWind and

WinStar World Casino’s.

Managed and directed a staff of over 600 employees. Operations including high volume Casino Restaurants, Hotels, Entertainment Centers, and the award winning 18-hole WinStar Casino Golf Course.

Presented successful “Hospitality Personality” training program to over 8,000 Chickasaw Nation employees. The Hospitality Personality training program enhanced employee performance, helped build a motivated workforce and influenced the delivery of extraordinary customer service to thousands of Casino, Restaurant and Hotel patrons.

Recognized by the United States Franchise System as “Hotel of the Year” in 2006 and “Franchisee of the Year” in 2005 for the successful opening and operations of two high volume casino hotels.

Responsible for all hospitality budgets, operations plan, menu development, staff development, training initiatives, pre-opening coordination with contractors, kitchen designers, architects, casino designers, vendors, suppliers and various brand related specifications.

Responsible for implementing quality standards, food and beverage specifications, health and food safety regulations and strategic planning for the Division of Commerce.

Served as Business Development liaison seeking and negotiating third party food court operators.

INTERNET INNS CORPORATION – OKLAHOMA CITY, OKLAHOMA 6/99 to 2/03

President – Director of Operations

Founder of this “High-Tech” Franchise Hotel Development Company. Internet reservation franchise system offering affordable turn-key low-cost reservation services with high profile internet branding web-based solutions. Company was created as an alternative brand affiliation to maximize on-line consumer awareness utilizing the power of third-party intermediaries.

TECTON HOSPITALITY CORPORATION – MIAMI, FLORIDA 2/97 to 6/99

Clarion Hotel & Conference Center – Oklahoma City, Oklahoma

Hotel General Manager – Project Director – Jimmy Johnson’s Sports Bar & Grill

Managed this full-service hotel operation, 150 employees, 308 guest rooms, and 45,000 sq. ft. of meeting and banquet facilities. Project Director / General Manager for the 3.5 million dollar “Jimmy Johnson’s Sports Bar & Grill”. Increased annual NOI by more than 30% during first year of operational responsibility.

EMBASSY SUITES OKC AIRPORT – OKLAHOMA CITY, OKLAHOMA 6/95 to 1/97

Food and Beverage Director

Direct responsibility and accountability managing all aspects of the food and beverage operation at this high-volume full-service hotel. Duties included the oversite of all food and beverage departments including banquets and catering, lounge, kitchen, room service and food outlets. Organized and directed high volume Holiday events including Thanksgiving, Mother’s Day and Father’s day buffet presentations.

LAKE HAMILTON RESORT & MARINA – HOT SPRINGS, ARKANSAS 1/91 to 5/95

Resort General Manager

120 Room “All Suite” Resort property with full-service lake marina. Successfully repositioned this resort property from Sheraton brand to an independent flag. Property was losing money when assigned to this operation. Within 12 months of leadership responsibility, revenues increased by over 1 million dollars per year, NOI increased by over $400,000.00 and occupancy increased from 24% to 75%. Served as the President of the Garland County Hospitality Association for 3 years. Served as the Chairman of the Hot Springs Convention Center Renovation committee. Successfully helped to pass a 45-million-dollar Convention Center expansion initiative.

Additional Hospitality Experience:

FIRST HOSPITALITY CORPORATION – ROCHELLE PARK, NEW JERSEY

Regional Manager / General Manager / Memphis, Tennessee, Lexington, Kentucky

MR. STEAK INCORPORATED – DENVER, COLORADO

New Opening Corporate Trainer / Project Director – Hospitality Concept Development

LODGING UNLIMITED CORPORATION – WESTCHESTER, PENNSYLVANIA

Resident General Manager / Front Office Manager / Hotel General Manager

Education and Affiliations

ServSafe Certified; Expiration 4/30/2026 - Certified Hotel Administrator – Hotel & Restaurant Management / State College of Florida– Dale Carnegie Training Institute Graduate – Stagen Leadership Development Graduate – Through various Brand affiliations completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety. State Board Member, Arkansas Travel & Tourism Association State of Arkansas Governmental Affairs Committee

PBA Member (Professional Bowlers Association).

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