Center Agent Support Representative
Resume:
BRITNEY FLORES
D E T A I L S
ADDRESS
PEORIA
United States
PHONE
*******.******@********.***
L I N K S
S K I L L S
Business Development
Communication Skills
Ability to Work Under
Pressure
Critical Thinking Skills
Organizational Skills
Good team player
Active Listening
H O B B I E S
Gym
Esthetics
P R O F I L E
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. quick thinker, hardworking, and ready to join my next team.
E M P L O Y M E N T H I S T O R Y
Tier 3 support representative, DoorDash Tempe
May 2021 — Present
• Accurately verified information and updated information databases as necessary.
• Built a strong working knowledge of the company procedures and protocols.
• Provided customers with quality assistance through phone calls, emails, and internet chats.
• Conducted app troubleshooting and reporting bugs/outages within the DoorDash app
• Investigated fraudulent transactions on drivers accounts
• Helped process driver background checks to ensure quality drivers and service. Content moderator, Yelp scottsdale
Jan 2020 — Apr 2021
• Responsible for moderating content reported by users and enforcing company guidelines to ensure only appropriate and relevant content is available for users and businesses.
• Notifying users effectively regarding decisions we made on the reported content.
• Conducting background research on businesses and users in order to resolve cases while maintaining quality.
• Settled any customer disputes in a professional and pleasant manner. Call center agent, Veyo Phoenix
Jul 2018 — Dec 2019
• Book non-emergency medical transportation.
• Analyze and escalate complaints, issues, and grievances to designated departments for investigation and response.
• Check members health plan insurance for eligibility
• Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
E D U C A T I O N
highschool, Apollo high scool Glendale
2015 — 2018
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