Customer Service Support
Resume:
Keyshauna Harrison
*******@***.***
Davenport, FL
CUSTOMER SERVICE REP / 12+ YEARS EXPERIENCE IN CALL CENTER SETTINGS
• 12 + YEARS OF EXPERIENCE PROVIDING CUSTOMER SUPPORT IN BUSY CALL CENTER ENVIRONMENTS FOR PUBLIC UTILITY AND INSURANCE INDUSTRY EMPLOYERS.
• AN UNWAVERING COMMITMENT TO CUSTOMER SERVICE, WITH THE ABILITY TO BUILD PRODUCTIVE RELATIONSHIPS,
• STRATEGIC-RELATIONSHIP/PARTNERSHIP-BUILDING SKILLS -- LISTEN ATTENTIVELY, SOLVE PROBLEMS CREATIVELY, AND RESOLVE COMPLEX ISSUES
EDUCATION
Plaza Business Institute Roosevelt, NY
Bachelor of Business Administration Candidate May 1999
• Honor Roll Student with a steady 3.8 GPA
• Business & Leadership Development
WORK EXPERIENCE
Etsy ONLINE
Entrepreneurship – Lock & Key Banners Aug. 2018 – Present
• Started ETSY company and increased sales at a quick rate
• Promoted products to increase buyer rates
• Created, shipped, & packaged goods to ensure safe shipment of customer goods
• Dealt with all customer service related and technical issues Social Security Administration Jamaica, NY
Customer Service Rep. May 2015 – Aug. 2018
• Assists SSA customers by telephone and correspondence dealing with Social Security programs
• Provide information, advice or instructions about retirement, survivors, disability and health insurance programs
• Explain and interpret various complex Issues regarding Social Security law regulations and procedures
• Conduct interviews to determine the nature of the problem, explain technical provisions and resolve problems
• Provide assistance with completion of required forms, notices, reports, and needed social services referrals Tweezerman International Port Washington, NY
Customer Support Nov. 2010 – May 2015
• Enter and process customer orders received from International as well as domestic accounts
• Review customer notes, pricing, accounting requirements, forecasts and projections
• Manage inventory allocation process by taking proactive measures that ensure the highest fulfillment rate
• Work closely with internal departments - Supply Chain, Sales and International to fulfill customer requirements
• Ability to build and maintain a positive relationship with internal and external customers.
• Understand product assortment, technical qualities of products and pricing. Ellman International Oceanside, NY
International Liaison May 2008 – Oct. 2010
• Responsible for processing all orders and billing for companies
• Responsible for written and verbal correspondence with international customers
• Create all shipping documentation needed such as commercial invoices, shippers export deck and security instructions
• Responsible for office duties, including filing and switchboards. QUALIFICATIONS
• Proficient in Microsoft Office, Adobe Photoshop, ETSY
• Talent for identifying customer needs and presenting appropriate company product and service offerings
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