Sales Associate Desktop Support

PHILLIP R. AGUILAR

925-***-**** adt86o@r.postjobfree.com 306 Larkin Dr., Benicia, Ca. 94510

Versatile technology professional with over 20 years of broad expertise collaborating with global, cross-functional internal and external clients to drive innovative solutions for seamless operations in diverse environments. Goal oriented team leader and dedicated team player with proven success managing multiple simultaneous projects. Analytical problem-solver with exceptional interpersonal and communication skills. Core strengths include:

Working with hardware & software to diagnose, repair, upgrade & configure network hardware components, workstations, servers & peripherals, while supporting enterprise-level Windows XP/2000/Vista/7/10, MS Exchange & Notes Mail Platforms

Education & Training

[

DEGREE/DIPLOMA?

]

MS-WS-2012-14 - MCSA & MCSE: Windows Server 2012 Infrastructure & Private Cloud Boot Camp, Unitek

MCSA & Installing, Configuring, & Administering Microsoft Windows XP Professional, Unitek Training Facility Tivoli Management Framework 3.7 & Tivoli Distribution Monitoring 3.6, IBM M/UX Mastering Visual Basic 6 Fundamentals, Learn it!

803 Administering Microsoft Windows NT 4.0, New Horizons

AS/400 System Operations Workshop, IBM Learning Services

Lotus Notes 4.5 System Administration/Application Development, WordLink Inc.

Introduction to HTML Scripting & Microsoft FrontPage 98 (Web Design), Catapult Inc.

IBM PC Clone Hardware Build/Upgrade, IBM PC Troubleshooting/Repair, & Introduction to LANs/Excel Micro Solutions

UnixWare System Administration/Advanced System Administration & Networking Technologies, Clarity Technologies Introduction to Data Processing, Microcomputers, & Computer Operations DOS/OS, Computer Learning Center

Professional Summary

Provided desktop support for 300 assigned end users in enterprise-level environment.

Coordinated inventory controls for corporate desktop and laptop deployment.

Participated in resolution of computer problems and provided technical support.

Worked with customers and other IS support groups in resolving computer issues.

Served as manager for server and laptop testing environment Lab.

Supported desktop system integration testing domains, and implemented method used to provide for rapid reimaging of testing machines from controlled source to ensure quality of testing.

Excelled on cross-platform environment that included Windows, UNIX, Linux and Notes Mail.

Supported OS, applications and infrastructure for 1,000+ global user base.

Provided 1st/2nd level support in LAN/WAN remote access environment, backfilled for 2nd/3rd level support staff in NT/Exchange environment, and provided 1st level enterprisewide mainframe and network support.

Troubleshot connectivity for all users and business partners worldwide.

Built, configured and installed servers to populate server rooms for plants, sales offices and distribution centers at domestic and international locations.

Analyzed and coordinated preparation and setup, and monitored scheduled production job streams that produced accounting and management reports and financial statements for operating companies.

Monitored and operated computing platforms (hardware/software) for client server, application, data storage and network environments within data centers.

Represented computing services division as subject matter expert (SME) on automation endeavors, projects and new product/services offerings in data centers.

Employment History

HOME DEPOT Sales Associate

LOWES CSAl/CSAll

2017 - 2022

2012 – 2016

SELF-EMPLOYED HOME REMODELING

2008 – 2011

IS ASSOCIATE ENGINEER/IS ANALYST/IS SENIOR TECHNICIAN CLOROX COMPANY

1998 – 2007

COMPUTER& SUPPORT SERVICES CHEVRON SERVICES CO.

1986 – 1998

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