Data Entry Service Representative

RYAN A. BERMAN

410-***-****

**************@*****.***

EXPERIENCE

Big Show Photo, Baltimore, MD

President /Owner 2014 – present

• Schedule and coordinate all aspects of photoshoot

• Edit and return final images in a timely fashion

• Invoice clients and collect fees

Self-Employed, Baltimore, MD

Personal Care Provider 2009-2014

• Attend to autistic minor child’s daily needs.

• Provide reliable and consistent daily transportation to early intervention center and various therapies. T. ROWE PRICE, Owings Mills, MD 2007-2009

Retirement Plan Coordinator

• Reviewed, maintained and understood all plan related documents; acquired knowledge of the plan, documented and maintained plan procedures and forms; reviewed and maintained plan text.

• Developed and delivered requests for financial information and reporting from clients, auditors and internal groups; managed quarterly statement processing; responded to requests for information from internal and external service partners.

• Responded to inquiries from participant service center representatives; identified and corrected errors; conducted research and documents findings.

SOLO CUP COMPANY, Owings Mills, MD 2005-2007

Account Manager/Customer Service Representative

• Performed processing and data entry of customer orders in a timely, complete and accurate manner including return authorizations for customers and carriers.

• Responded to calls in a timely and professional manner. Resolved and followed up on customer inquiries and complaints.

• Coordinated proper processing, routing, shipping and invoicing of orders within other departments.

• Completed customer specific reports as requested by sales and/or management. Participated in cross-functional projects and team meetings. Assisted in completion of general department workflow as directed by supervisor or manager.

SERVICE PHOTO SUPPLY, Baltimore, MD 1998-2005

Professional Sales Representative

• Provided outstanding customer service by resolving customer complaints and concerns.

• Demonstrated use and maintained up-to-date knowledge of digital and still photographic equipment.

• Transacted sales and processed equipment rentals; participated in increased sales volume Computer Knowledge

Microsoft Office Suite, Outlook, SAP

EDUCATION

B.S., Mass Communications

Towson State University, Towson, MD

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