Data Entry Customer Service
Resume:
KATHY JO HAWKS
Johnson City, TN **601
***********@**********.***
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Fraud Claims Specialist-ACT
Filed fraud claims for Bank of America
Filed billing disputes for Bank of America
Gave status updates on claims
Provided customer service pertaining to claims, denied or approved Maintained complaints for each customer
Help solve any issues customers had by de escalating the call or forward on to supervisor 2003-2018
INFORMATION RESEARCH TECHNICIAN II, ETSU, COLLEGE OF NURSING Maintained database of all nursing students admitted to each nursing program Maintained database of clinical health requirements for each student Maintained database of all nursing GPA’s and students that qualified for the Sigma Beta Tau Maintained database of all nursing scholarships and prepared letters to recipients. Purchased office supplies
Interviewed for student worker positions
Maintained timesheets for all staff and student workers Supervised all student workers and GA workers
Trained student workers and GA’s
Maintained schedule of all student workers and GA’s Maintained work flow of the Office of Student Services Completed background reports for all nursing students Ran reports for all Nursing Directors and faculty
Answered phones and greeted visitors in lobby getting them where they need to be Maintained all nursing advisors’ calendars and scheduled appointments Prepared documentation for Student Appeals and scheduled appointments for each student that appealed
Prepared documentation for all staff meetings
1998-2003
STAFF ACCOUNTANT, HR ASSISTANT, APPALACHAIN CHRISTIAN VILLAGE Interviewed and hired employees of In Home Services 2
Completed background checks on all new employees for ACV, Pine Oaks, and In Home Services Maintained schedules for employees of In Home Services Completed Payroll for all employees of ACV, Pine Oaks, In Home Services Workers Comp
Made sure all employees were up to date on HIPAA and OSHA guidelines and maintained documentation that the training was completed and filed reports.
• Receptionist
• Interviewing
• Scheduling
• Customer Service
• Accounts Payable
• Accounts Receivable
• Data Entry
• Training
• Organization Skills
• Team Player
• Problem Solver
I have a lot of clerical skills and customer service. I am a team player but also work well on my own with no or little supervision. I think my qualities would be an asset to your company.
Contact this candidate