Service Agent Representative

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James Dangerfield

Service Agent

*********@*****.*** - 513-***-****

Seeking a position that will enable me to utilize my experience and skills in customer service. Work Experience

Support Care Provider/Driver

Quest for Independence - Cincinnati, OH

September 2011 to Present

Teaching and providing daily living skills to special needs individuals, at Day-hab work-site. Supervise and monitoring daily work activities. Driving individuals to and from work stie for daily shift operations. General Cleaner

United Cleaning Services - Cincinnati, OH

February 2011 to December 2012

General office cleaning, mopping,vacuuming,dusting,cleaning stairs,supply ordering,stocking,and inventory, other services as required.

Service Agent

Enterprise, Inc

2010 to 2011

Prepare and service vehicles for rental

• Order supplies

• Train new employees

• Delivery of vehicles to and from various locations

• Sales upgrading

• Transporting customers

Program Assistant

Inclusive Solutions

2007 to 2008

Assist Program Director with day-to-day operations of Adult Day Services program; attend ISP meetings as directed.

• Facilitate the Adult Day Services Plan, and skill development goals

• Assist in teaching basic car repair maintenance skills and community outings

• Training new employees

• Timekeeping and daily attendance

• Documentation of limo sheets

• Medication administration

2

• Coordination of transportation to and from facility Service Agent

Enterprise, Inc

2005 to 2008

Prepare and service vehicles for rental

• Order supplies

• Train new employees

• Delivery of vehicles to and from various locations

• Sales upgrading

• Transporting customers

Collector

University Hospital

1998 to 1999

Insurance follow up with commercial and managed care as well as Medicare/Medicaid and 3rd party insurance

• Follow up with attorneys for payment reply

• Self Pay Collections - assisting patients with payment plan methods

• Process correspondence in a timely manner

Collector

Progress Services Inc

1997 to 1998

Handle inbound/outbound calls

• Processing correspondence in a timely manner regarding delinquent hospital accounts

• Assist patients with payment plans

• Review applicants for financial discounts

• Bill various insurance organizations for collection of accounts Instructional Aide

Cincinnati Public Schools - Cincinnati, OH

1996 to 1997

Provide technical support and assistance to teachers

• Assist in the development and execution of planned lessons and supervision of classroom

• Assist parents with the completion of assignments

• Also a member of a team responsible for reviewing disciplinary alternatives Independent Contractor/Care Provider

RMS of Ohio

1990 to 1995

Manage household budgets for State reimbursements

• Daily health/personal maintenance of clientele; teaching life skills for successful living

• Prepare and maintain financial records for individual clients 3

• Schedule and attend meetings with county, state and school board

• Train, supervise and hire new staff for MRDD residents Customer Service Representative

Time Warner Cable Communications

1989 to 1990

Maintenance of multi-faceted communications systems

• Respond to written correspondence within a timely manner

• Billing adjustments expediting service collections

• Adjustments and scheduling of repair and installation services

• Handle inbound/outbound calls

• Sales - upgrade of services

Customer Service Representative

Community Mutual Insurance

1987 to 1989

Facilitate the accurate process of hospital and physician billing

• Answering all incoming calls

• Responding to written correspondence in a timely manner Education

Detail King School of Pittsburgh

2008

Western Hills High School

1978

Additional Information

SKILLS PROFILE

Good Customer-Relations background

Excellent Organizational Skills

Good Computer Skills

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