Data Entry Service Representative

CAITLIN PATNEAU

Arcadia, CA ***** 904-***-**** ************@*****.***

Dedicated Customer Service Representative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Customer Account Management

Efficient and Detail-Oriented

Information Updates

Understanding Customer Needs

Responding to Difficult Customers

Member Retention

Data Entry and Maintenance

POS Transactions

Issue and Complaint Resolution

Call Documentation

Multi-Line Telephone Systems

Administrative Support

Strong Organizational Skills

Appointment Coordination

Office Operations Assistant

Ascension St. Vincent's – Jacksonville, FL

Manage filing system, entered data and completed other clerical tasks. Answer multi-line phone system and transferred callers to appropriate department or staff member. Maintain patient confidence and protected operations by keeping information confidential and following HIPAA guidelines.

Register new patients in electronic medical record prior to scheduling appointments. Carry out front office duties utilizing data entry skills in framework of medical database. Call Center Customer Service Representative

Treasure Island Resort And Casino – Welch, MN

Resolved problems with high-profile customers to maintain relationships and increase return customer base. Documented and detailed calls and complaints using call center's CRM database. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Resolved concerns with products or services to help with retention and drive sales. Educated customers on current promotions, upgrades or new offerings available under current plan. Member Service Specialist

Florida Blue - Blue Cross Blue Shield Of Florida – Jacksonville, FL Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Resolved concerns with products or services to help with retention and drive sales. Assisted members with correcting account, service and system issues by educating on required forms and technical processes.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Maintained updated knowledge of internal processes and industry best practices to optimize service delivery. Call Center Representative

Examination Management Services – Jacksonville, FL Adhered to company policies and scripts to consistently achieve call-time and quality standards. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Engaged in learning and development opportunities to promote continued performance improvement. Responded proactively and positively to rapid change. High School Diploma

Arlington Country Day School - Jacksonville, FL

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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