SHARON M. HILLIARD

480-***-****

adt7zv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Five+ years excellent customer service in legal, medical, community, social services; and retail

Five+ years managing a law office supervising up to ten (10) employees

Seven+ years hiring and training new employees; Seven+ years of data entry in legal administrative/clerical

CPR/First Aid Certified – Exp. June 2023; Notary Public – Indiana, Illinois, Wisconsin

PROFESSIONAL EXPERIENCE

AARP SCSEP FOUNDATION, (Crossroads Red Mountain) Mesa, AZ 05/2017-11/2022

Administrative Assistant (Front Office Assistant- Intake-HA Specialist)

•Office/manufacturing setting; trained college students and Intel employees refurbishing computers and other used technology

•Scanned, uploaded and transferred files to the Participant File System (PFS)

•Prepared and updated Host Agency Agreements; prepare distribution disclaimers to monitor donations

•Printed and distributed Monthly Reports to Project Director and Executive Director

•Entered data into the ETS and PFS; participate in and take minutes of meetings; prepare tenure and exit letters

•Acted as backup Payroll Specialist for the Mesa SCSEP Foundation Office

•Maintained and updated participant files to prepare for annual reviews to determine continued eligibility

CROSSMARK, INC., Chandler, AZ 11/2016-03/2017

Event Specialist —Temporary

•Provided excellent customer service to customers in a retail setting during daily events

•Presented and marketed products and services for vendors involving food prep, setup, cooking and cleaning of area(s)

DIAL AMERICA, INC., Phoenix, AZ 11/2015 -01/2016

Customer Service-NL Insurance Agent

•Received inbound calls 50+ calls daily for Blue Shield of California clients

•Enrolled new and existing members for insurance under the Affordable Care Act, Medicare Advantage Plans, and Medicare

•Conducted initial account set-up and referrals for Extra Help and Medi-Cal (Medicaid) Programs — utilized specialized software

TOTAL DANCE/DANCICAL PRODUCTIONS, INC., Atlanta, GA 02/2013 -02/2015

Administrative Assistant

•Performed administrative duties for Total Dance Studio, i.e., client registration, opening files, typing, scanning and maintained files, account receivables/payables, answered telephones, responded to and followed-up on emails

•Data entry via Studio Ware software, enrolling students into new classes, editing classes and entering payments

•Prepared brochures and flyers for classes, Power Point Presentations; assisted in preparation for media alerts, PSAs for upcoming concerts and theater productions; created templates for tickets and supervised college interns, created ticket templates and submitted to Event Brite for all upcoming theater Productions

•Calculated and presented daily funds and deposit to the Director

ROWE & HAMILTON, S.C., Indianapolis, IN 05/2006 -04/2011

Legal Assistant/Secretary

•Performed legal secretarial duties; prepared and monitored personal injury cases, nursing home litigation, lead poisoning, probate, medical malpractice, and wrongful death cases

•Prepared client intakes, opened files, ordered medical records, prepared summaries, demands and settlement agreements, drafted pleadings, deposition prep, scheduled mediations, trial prep, federal and state court filings in-person and digitally; and

•Answered multi-line telephone system, scheduled appointments, prepared correspondence (via dictation) utilizing Microsoft Office, entered interviewed and opened new client files

•Made travel arrangements, tracked attorney and paralegal time management via Time Matters software

•Negotiated personal injury cases and finalized medical summaries

•Typed, printed and submitted final checks for clients and vendors

•Prepared timesheets, daily deposits for the firm, general filing, storage of closed files and other duties as assigned by counsel.

ACHIEVEMENTS

Certified Safety Inspector – AARP Foundation

Former Secretary – Office Education Association, IN

Former Member – Paralegal Association of WI

Commendation for Special Appraisal Project (Prudential Building) IL

EDUCATION

Indiana University, Associate Degree Equivalent— Business Education/Office Management, Bloomington, IN

Marquette University, - College of Professional Studies, Criminology & Law Studies, Milwaukee, WI

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